Senior Incident Coordinator (Hybrid option)

Swiss Re; Madrid; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Swiss Re is seeking a Senior Incident Coordinator in Spain to lead and coordinate incident response activities, organize tabletop exercises, and drive post-incident analysis. You’ll collaborate across technical and business stakeholders to strengthen cyber resilience and ensure thorough documentation and reporting.

The role supports hybrid work with in-office presence and remote work balance, offering a competitive base salary and a range of global and location-specific benefits.

Qualifications

• Bachelor's degree in Business Administration, IT, Cybersecurity, or equivalent practical experience.
• Experience in incident management, business continuity, or security operations.
• Demonstrated experience planning and facilitating tabletop exercises or simulations.
• Strong documentation skills with experience creating reports, playbooks, or procedural documentation.
• Excellent organizational and coordination abilities with attention to detail.
• Strong communication skills in English.

Responsibilities

• Exercise Planning & Facilitation: Design, organize, and facilitate regular tabletop exercises and simulations to test and enhance the organization's incident response capabilities.
• Response Coordination: Support incident response efforts by coordinating resources, scheduling meetings, and ensuring proper communication channels are maintained.
• Documentation Management: Create and maintain comprehensive incident response documentation, playbooks, and procedures.
• Post-Incident Reporting: Compile detailed incident reports capturing timeline, actions taken, and impact assessments.
• Metrics & Analysis: Collect, analyse, and report on key incident metrics to identify trends and improvement opportunities.
• Lessons Learned: Facilitate post-incident review sessions and document findings to enhance future response efforts.
• Stakeholder Communication: Coordinate communications between technical teams and business stakeholders during and after incidents.
• Training Coordination: Organise and track participation in incident response training programs.
• Process Improvement: Identify and implement refinements to incident management processes based on lessons learned.
• Tool Administration: Support the maintenance and optimization of incident management platforms and documentation repositories.

Skills

Incident management

Tabletop exercises

Documentation

Organizational skills

English communication

Education

Bachelor's degree in Business Administration, IT, Cybersecurity or equivalent

Tools

Incident management systems

Ticketing systems

Job description

Join a team of cybersecurity professionals and help Swiss Re to fulfil its mission in making the world more resilient. As the Senior Incident Coordinator, you'll play a crucial role in our cyber defense strategy, coordinating response activities, facilitating preparedness exercises, and driving important through thorough post-incident analysis and documentation.

What's more, you'll be working in a hybrid setup, perfectly balancing work from home and the office premises.

About The Team

The Cyber Incident Management team serves as the frontliner defense against cybersecurity threats across Swiss Re. We provide critical incident leadership and coordination, overseeing the triage, investigation, and containment of security events to minimize business impact. Our team excels in stakeholders' communication and management during incidents, conduct through post-incident reviews to drive continuous improvement, and develops preparedness and resilience strategies. We also establish and monitor KPIs and metrics to enhance our security posture and response capabilities.

In your role, you will…

• Exercise Planning & Facilitation: Design, organize, and facilitate regular tabletop exercises and simulations to test and enhance the organization's incident response capabilities
• Response Coordination: Support incident response efforts by coordinating resources, scheduling meetings, and ensuring proper communication channels are maintained
• Documentation Management: Create and maintain comprehensive incident response documentation, playbooks, and procedures
• Post-Incident Reporting: Compile detailed incident reports capturing timeline, actions taken, and impact assessments
• Metrics & Analysis: Collect, analyse, and report on key incident metrics to identify trends and improvement opportunities
• Lessons Learned: Facilitate post-incident review sessions and document findings to enhance future response efforts
• Stakeholder Communication: Coordinate communications between technical teams and business stakeholders during and after incidents
• Training Coordination: Organise and track participation in incident response training programs
• Process Improvement: Identify and implement refinements to incident management processes based on lessons learned
• Tool Administration: Support the maintenance and optimization of incident management platforms and documentation repositories

Your Qualifications

Nobody is perfect and meets 100% of our requirements. If you, however, meet some of the criteria below and are curious about the world of cyber defense, we'll be more than happy to meet you!

What We Need From You

• Bachelor's degree in Business Administration, Information Technology, Cybersecurity, or equivalent practical experience
• Experience in incident management, business continuity, or security operations
• Demonstrated experience planning and facilitating tabletop exercises or simulations
• Strong documentation skills with experience creating reports, playbooks, or procedural documentation
• Excellent organizational and coordination abilities with attention to detail
• Strong communication skills in English

Nice-to-have

• Knowledge of cybersecurity frameworks (NIST, ISO 27001, MITRE ATT&CK)
• Experience with incident management or ticketing systems
• Background in metrics collection, analysis, and reporting
• Project or program management experience or certifications
• Facilitation or training certification/experience
• Experience in process improvement methodologies
• Knowledge of security operations and incident response procedures

Role

For Spain, the base salary range for this position is between EUR 60,000 and EUR 100,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords

Reference Code: 139678