Team Lead Incident Management (Hybrid set up)

Swiss Re; Madrid; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Swiss Re is seeking an experienced Security Awareness Process Manager in Spain to support its information security and risk awareness programme. The role involves developing communication plans, coordinating trainings, and educating employees on cybersecurity in a hybrid setup balancing home and office work.

The team sits within Group Security & Technology Platforms, focusing on building secure, resilient foundations across the organisation.

Qualifications

• Experience leading cyber incident response, security operations, or related teams.
• Proven ability to deliver in international environments.
• Strong communication, collaboration, and influence across senior stakeholders.

Responsibilities

• Lead the Cyber Incident Management team for Swiss Re.
• Develop and maintain incident response plans, procedures and playbooks.
• Manage technical and non-technical responses to major cyber-attacks.
• Coordinate with stakeholders across the business and levels of seniority.
• Organise regional and global response teams and activities.
• Run tabletop exercises and simulations to improve capabilities.
• Drive continuous improvement across incident response practices.
• Collaborate to enhance threat intelligence, cyber defense and resilience.
• Document incident response and emergency management plans thoroughly.
• Provide executive briefings on incidents, trends and recommendations.
• Lead and develop the Incident Management team with autonomy and learning.

Skills

Cyber incident response

Security operations

Incident management

Leadership

Stakeholder management

Communication

Hybrid collaboration

Job description

Join a team of security and technology professionals and help Swiss Re to fulfil its mission in making the world more resilient. As theSecurity Awareness Process Manager, you\'ll support the development of Swiss Re\'s information security & risk awareness programme, establish a communication plan to get across security awareness topics and coordinate proprietary trainings to educate employees on the importance of staying safe in the digital world. What\'s more, you\'ll be working in a hybrid setup, perfectly balancing work from home and the office premises.

About The Team

Group Security & Technology Platforms (GSTP) brings together security, technologyplatformsand operational resilience to provide secure,reliableand scalable foundations for Swiss Re\'s business. The function ensures that security,resilienceand engineering quality are embedded by design into how technology is built,operatedand evolved across the organisation.

As part of the Security Team, Cyber Incident Management coordinates the preparation for, response to and recovery from cyber incidents, minimising business impact and protecting Swiss Re\'s operations, clients, and reputation. We\'re looking for an experienced, composed and collaborative leader who can strengthen our incident response capability and lead teams through complex, high-pressure cyber situations.

In your role, you will…

• Lead the Cyber Incident Management team for Swiss Re
• Develop and maintain a world-class cyber incident response capability, including plans, procedures and response playbooks
• Manage technical and non-technical responses to major cyber-attacks, ensuring swift detection, containment, eradication and recovery
• Mobilise Swiss Re resources and lead communications with stakeholders across all areas of the business and levels of seniority
• Organise response teams and activities regionally and globally
• Coordinate tabletop exercises and simulations to test and improve our response capabilities
• Identify improvements, conduct retrospectives and drive continuous improvement across cyber incident response practices
• Collaborate with cross-functional teams to enhance threat intelligence, cyber defence and organisational resilience
• Ensure thorough documentation of cyber incident response and emergency management plans
• Engage stakeholders and provide executive-level briefings on cybersecurity incidents, trends and recommendations
• Conduct post-incident reviews to identify root causes and support the creation of incident reports
• Provide feedback to the Threat Intelligence team for appropriate analysis and dissemination
• Lead, inspire and develop the Incident Management team by establishing an environment that enables autonomy, mastery and continuous learning
• Be available to respond outside normal business hours as needed, including participation in on-call arrangements for urgent matters
• Contribute to Swiss Re\'s healthy and transparent risk culture where everyone engages in continuous risk accountability activities

Your Qualifications

• What we need from you:
• Passion, drive and a belief in the value of strong cyber incident response as an enabler of business resilience
• Experience leading cyber incident response, security operations or comparable technology teams in complex, international environments
• The ability to communicate, collaborate and influence across a broad range of stakeholders, including senior management, technology teams, business functions, Legal, Compliance, Communications and Risk Management
• A track record of successful delivery in incident response, emergency management, cybersecurity operations, threat intelligence or related security disciplines
• Demonstrated expertise and a high level of motivation as a leader for an international team with the ability to work in a hybrid setting
• Hands-on understanding of incident response lifecycle activities, including preparation, detection, containment, eradication, recovery and lessons learnt
• Strong judgement, structured decision-making and composure under pressure during high-impact cyber events
• Being fluent in data and analytics and knowledgeable of using data to drive operational improvement
• A high level of integrity, result-oriented approach and commitment to continuous improvement
• Strong communication, influencing and collaboration skills
• Excellent command of both written and spoken English
• Nice-to-have:
• Experience with cyber crisis management, tabletop exercises, executive briefings or regulatory-driven incident reporting
• Knowledge of threat intelligence, Cyber Defence Operations, resilience frameworks or major incident management processes
• Relevant security, incident response or crisis management certifications would be an advantage

Role

For Spain the base salary range for this position is between EUR 60,000 and EUR 100,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant\'s own profile including education/qualifications, expertise, specialisation, skills and experience.

In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords

Reference Code: 139479