Senior High-Value Client Relations & Loyalty Lead

The Rank Group; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

The Rank Group in Barcelona seeks an HVC Executive to manage and grow relationships with high value players, delivering personalized experiences across products while prioritizing player safety and responsible gambling.

You will collaborate with Product, CS, CRM, Marketing and Events to drive activity, analyze segments, monitor performance, and ensure compliant bonuses and hospitality, with outbound outreach and regular progress updates.

Formación

• Experience in a similar role or demonstrated knowledge of customer management
• Fluent in Spanish and English; proficient in Excel and data platforms
• Strong analytical and communication skills with a strong commercial awareness
• Ability to work under pressure, meet deadlines, and achieve KPIs
• Excellent written and verbal communication with attention to detail and ability to present to senior stakeholders

Responsabilidades

• Build strong relationships with high value clients and deliver personalized experiences across all products
• Introduce and manage an HVC benefits package to ensure exceptional service
• Analyze and report on HVC segments to identify loyalty opportunities and player movements
• Monitor customer performance and ensure compliant bonuses, gifts and hospitality
• Support campaigns to drive activity for HVCs, with timely execution and results tracking
• Enhance the customer journey and promote responsible gambling to strengthen profitable relationships
• Collaborate with Product, CS, and CRM to increase player activity and turnover
• Support Marketing and Events to plan and host local and global events for clients
• Proactively make outbound calls to clients with information and promotional opportunities
• Provide regular progress updates on tasks and projects
• Foster a collaborative, honest team culture and give constructive feedback to peers and other departments

Conocimientos

Spanish (Fluent)

English (Fluent)

Analytical thinking

Communication skills

Team player

Proactive

Commercial awareness

Herramientas

Excel

Data platforms

Descripción del empleo

The Rank Group in Barcelona seeks an HVC Executive to manage and grow relationships with high value players, delivering personalized experiences across products while prioritizing player safety and responsible gambling.

You will collaborate with Product, CS, CRM, Marketing and Events to drive activity, analyze segments, monitor performance, and ensure compliant bonuses and hospitality, with outbound outreach and regular progress updates.