Senior Front Office

Indie campers; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic travel company based in Madrid is seeking travel enthusiasts for a customer-facing role. You will ensure high-quality service, manage daily operations of the depot, and maintain vehicle standards. The ideal candidate has a passion for travel and experience in customer service sectors. This role offers career development, training, and unique travel opportunities around Europe and beyond.

Servicios

Performance and Referral Bonuses

Career development opportunities

Free Road Trips

Formación

• Experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable.
• Valid driver's license and confidence to drive a campervan.
• Availability to work weekends and national holidays.

Responsabilidades

• Ensure daily vehicle turnover according to policies.
• Coordinate teams for vehicle cleanliness and maintenance.
• Assist with training and coaching of local team.
• Control depot’s layout and organization.

Conocimientos

Customer service

Organizational skills

Problem-solving

Descripción del empleo

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Madrid. You’ll be the face of our company, reporting directly to the Branch and Regional Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Ensuring that the daily vehicle turnover is done according to the policies;
• Coordinating the different teams involved in the vehicle turnover flow to ensure: cleanliness of vehicles, audit & inspection of vehicles, maintenance and repairs control of spare parts inventory, as well as kits preparation;
• Assisting with the training and coaching of the local team;
• Possibility to perform onboarding & training at other branches;
• Providing support to the branch & fleet managers by making sure our campervans are maintained in top condition;
• Control the depot’s layout and organisation;
• Play an active role in the operational process optimisation.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re eligible to work in Spain, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well‑organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?