Senior Director, BSS Transformation & Platform Strategy

Vonage; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Group Pension Plan

Life Insurance

Care Line

DTO/PTO

Volunteer Time Off

Descripción de la vacante

Vonage is seeking a senior leader to transform its BSS landscape across lead-to-cash, billing, rating, identity and platform services. You will define the transformation roadmap, align with commercial and customer experience goals, and drive architecture decisions to scale globally.

Partner with Product, Engineering, Architecture, Operations, Finance and Sales to govern delivery, manage risk, and evaluate vendors.

Formación

• Senior experience leading large-scale BSS/OSS transformations (lead-to-cash, billing, rating, CRM).
• Shape strategy, governance and align senior stakeholders to priorities.
• Hands-on end-to-end business process transformation across multiple groups.
• Strong understanding of enterprise SaaS, back-office systems, APIs and integration.
• Proven ability to balance scope, investment, risk and business value.
• Credible with senior technical, product, commercial and operational stakeholders.

Responsabilidades

• Define and own the BSS transformation roadmap aligned to commercial and customer experience ambitions.
• Translate business needs into clear priorities and design principles.
• Lead governance, controls and decision-making to stay aligned with strategy.
• Maintain separation between transformation and BAU while coordinating migration and adoption.
• Partner with Product, Engineering, Architecture, Operations, Finance, Sales to align scope and delivery outcomes.
• Lead vendor evaluations (RFPs/RFIs) and structured selection.
• Drive end-to-end process changes to support future-state capabilities.

Conocimientos

Senior transformation leadership

BSS/OSS transformation

Enterprise SaaS knowhow

Governance & stakeholder alignment

Vendor evaluation expertise

Strategic roadmapping

Descripción del empleo

Vonage is seeking a senior leader to transform its BSS landscape across lead-to-cash, billing, rating, identity and platform services. You will define the transformation roadmap, align with commercial and customer experience goals, and drive architecture decisions to scale globally.

Partner with Product, Engineering, Architecture, Operations, Finance and Sales to govern delivery, manage risk, and evaluate vendors.