Senior Director, BSS Transformation & Platform Modernization

Vonage; Barcelona; Presencial; EUR 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance: Adeslas

Life Insurance and Group Personal Acci

Ericsson Care Line

DTO/PTO

Descripción de la vacante

Vonage is transforming its business support systems across lead-to-cash, billing, rating, customer identity, account management, data, analytics and platform services. This role provides the senior direction and momentum to simplify and modernize that landscape - ensuring platform decisions support scale, resilience, commercial growth and customer experience.

You will partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing,

Formación

• Extensive track record leading large-scale BSS/CRM transformations.
• Ability to shape strategy, governance, and align senior stakeholders.
• Hands-on experience with enterprise SaaS and integration patterns.
• Strong influence without direct authority across multiple teams.

Responsabilidades

• Define and own the BSS transformation roadmap, aligned to commercial, operational and customer experience ambitions.
• Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles.
• Challenge legacy ways of working and drive toward a simpler, more scalable and better-integrated future-state BSS landscape.
• Establish and lead transformation governance, controls and decision-making to keep execution aligned with strategy and roadmap.
• Ensure a clear separation between transformation and BAU, while maintaining connectivity with operational teams on migration and change impacts.
• Partner with Sr. Director of BSS to ground the roadmap and enforce a boundary preventing net-new functionality in legacy systems.

Conocimientos

BSS transformation

Stakeholder management

End-to-end process change

SaaS / back-office systems

APIs & integration

Vendor evaluation

Change management

Descripción del empleo

Vonage is transforming its business support systems across lead-to-cash, billing, rating, customer identity, account management, data, analytics and platform services. This role provides the senior direction and momentum to simplify and modernize that landscape - ensuring platform decisions support scale, resilience, commercial growth and customer experience.

You will partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing,