Senior Cyber Incident Lead | Hybrid & Response Strategist

Swiss Re; Madrid; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Swiss Re is seeking a Senior Incident Coordinator in Madrid to join a Cyber Incident Management team. The role balances work from home and office, coordinating response activities, facilitating exercises, and driving post-incident documentation to strengthen our cyber defense posture.

You will work with stakeholders across technical and business teams, organize training, and drive continuous improvement through metrics, playbooks, and updated processes.

Qualifications

• Bachelor’s degree or equivalent practical experience in business, IT, cybersecurity or related field.
• Experience in incident management, business continuity, or security operations.
• Experience planning and facilitating tabletop exercises or simulations.
• Strong documentation skills with reports, playbooks or procedural docs.
• Excellent organizational and coordination abilities.
• Strong English communication skills.

Responsibilities

• Exercise Planning & Facilitation: design, organize, and facilitate tabletop exercises and simulations to test incident response capabilities.
• Response Coordination: coordinate resources, schedule meetings, and maintain communication channels during incidents.
• Documentation Management: create and maintain incident response documentation, playbooks and procedures.
• Post-Incident Reporting: compile detailed incident reports with timelines, actions and impact.
• Metrics & Analysis: collect and report key incident metrics to identify improvements.
• Lessons Learned: facilitate post-incident reviews and document findings for future responses.
• Stakeholder Communication: coordinate communications between technical teams and business stakeholders.
• Training Coordination: organize and track participation in incident response training.
• Process Improvement: identify refinements to incident management processes.
• Tool Administration: support maintenance and optimization of incident management platforms and repositories.

Skills

Incident management

Business continuity

Security operations

Tabletop exercises

Documentation

English communication

Education

Bachelor's degree in Business Administration / IT / Cybersecurity

Tools

Incident management platforms

Ticketing systems

Job description

Swiss Re is seeking a Senior Incident Coordinator in Madrid to join a Cyber Incident Management team. The role balances work from home and office, coordinating response activities, facilitating exercises, and driving post-incident documentation to strengthen our cyber defense posture.

You will work with stakeholders across technical and business teams, organize training, and drive continuous improvement through metrics, playbooks, and updated processes.