Senior CX Lead — AI-Powered, Scale NDR & Onboarding

haddock; Barcelona; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A growing SaaS firm in Barcelona seeks a Senior Head of Customer Experience (CX) to lead a team and optimize the post-sales journey. You will develop strategies to enhance customer satisfaction while managing revenue growth and team performance. The ideal candidate has extensive experience in SaaS, a strong SMB background, and a hands-on approach to problem-solving. Competitive compensation and flexible work arrangements are offered.

Servicios

Flexible working hours

Coffee and weekly fruit

Urban Sports membership

Private health insurance

Formación

• 10+ years in SaaS B2B/startups.
• Experience scaling from thousands to tens of thousands of SMB customers.
• Proven track record owning revenue from existing customers.

Responsabilidades

• Own NDR for the existing customer base.
• Lead and develop a team of ~10 across onboarding, support and AM.
• Create and refine playbooks for onboarding and renewals.

Conocimientos

Hands-on problem solving

Strong process and prioritisation

Comfortable with OKRs and data

Passion for building high-performance teams

Herramientas

HubSpot

Crisp/Intercom/Zendesk

Descripción del empleo

A growing SaaS firm in Barcelona seeks a Senior Head of Customer Experience (CX) to lead a team and optimize the post-sales journey. You will develop strategies to enhance customer satisfaction while managing revenue growth and team performance. The ideal candidate has extensive experience in SaaS, a strong SMB background, and a hands-on approach to problem-solving. Competitive compensation and flexible work arrangements are offered.