Senior Customer Success Lead

2K; Madrid; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

2K Games is seeking a Customer Success Associate to handle complex support issues, mentor teammates, and drive service improvements. You will manage VIP and time-sensitive requests, troubleshoot across PCs and consoles, and collaborate with cross-functional teams to enhance customer experience.

The role requires strong English communication, leadership, and analytical skills, with a focus on mentorship, knowledge sharing, and proactive problem-solving in a fast-paced gaming environment.

Formación

• Administration or business degree or equivalent experience.
• Excellent English communication skills to convey concepts to technical and non-technical audiences.
• Proven leadership and mentoring experience within a customer service team.
• Strong problem-solving, analytical, and organizational abilities.

Responsabilidades

• Handle high-level customer service issues including VIP tickets and time-sensitive requests.
• Troubleshoot and resolve complex issues across platforms with product knowledge.
• Mentor Tier I/II associates and drive team improvement initiatives.
• Contribute to knowledge base, process improvements, and cross-department collaboration.

Conocimientos

Excellent communication

Leadership

Problem-solving

Attention to detail

Team collaboration

Educación

Administration or Business degree

Marketing degree

Herramientas

MS Office

G Suite

Descripción del empleo

2K Games is seeking a Customer Success Associate to handle complex support issues, mentor teammates, and drive service improvements. You will manage VIP and time-sensitive requests, troubleshoot across PCs and consoles, and collaborate with cross-functional teams to enhance customer experience.

The role requires strong English communication, leadership, and analytical skills, with a focus on mentorship, knowledge sharing, and proactive problem-solving in a fast-paced gaming environment.