Junior Gaming Customer Success Associate

2kmadrid; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

2K seeks an entry‑level Customer Success Associate I to deliver exceptional support for players and partners. You will handle inquiries, troubleshoot basic issues on PCs and consoles, and help build knowledge resources to improve service quality.

As part of a collaborative team, you will document interactions, participate in training, and contribute to ongoing process improvements while maintaining a customer‑first mindset and adherence to company policies.

Formación

• High School diploma or equivalent.
• 18 years or older.
• 1–2 years of customer service experience (internships acceptable).
• Strong English communication skills, written and verbal.
• Reliable with weekend/holiday shifts.
• Analytical mindset with problem-solving abilities.

Responsabilidades

• Respond to customer inquiries via email, chat, or other channels.
• Troubleshoot basic technical issues on PCs and gaming consoles.
• Escalate complex issues to Tier II and ensure proper follow-up.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to knowledge base updates and process improvements.

Conocimientos

Customer service

Troubleshooting

Documentation

Knowledge base

Team collaboration

Communication skills

Educación

High School diploma or equivalent

Herramientas

PCs

Gaming consoles

Descripción del empleo

2K seeks an entry‑level Customer Success Associate I to deliver exceptional support for players and partners. You will handle inquiries, troubleshoot basic issues on PCs and consoles, and help build knowledge resources to improve service quality.

As part of a collaborative team, you will document interactions, participate in training, and contribute to ongoing process improvements while maintaining a customer‑first mindset and adherence to company policies.