Senior CRM Specialist

Bring It On; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading skill games company in Madrid is seeking a Customer Support Specialist to join their world-class team. You will provide support to players through iMessage, Facebook Messenger, and emails. The ideal candidate has at least 4 years of experience, excellent communication skills in English, and is proficient with CRM tools. This position offers the flexibility to work remotely and includes a home office budget to enhance your workspace.

Servicios

Home office budget

No physical office, work from anywhere

Equal opportunity employer

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming.
• Exceptional communication skills in English.
• Proficiency with CRM tools and documentation.

Responsabilidades

• Provide daily support to players via multiple channels.
• Troubleshoot player issues and collaborate with internal teams.
• Maintain documentation of interactions using CRM.

Conocimientos

Customer support experience

Verbal and written communication skills in English

Proficiency with CRM tools

Time management skills

Remote working abilities

Spanish language skills

Proficiency in Excel

Herramientas

CRM tools

Excel

Descripción del empleo

Overview

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

You will join a world‑class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Responsibilities

Provide daily support to our players via iMessage, Facebook Messenger, and emails.

• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game‑related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members.
• Hire and train a support team.

Qualifications

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
• Past experience in KYC, and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and experience documenting interactions.
• Excellent time management skills and the ability to work flexible hours.
• Experience working in remote settings and self‑driven to work independently.
• Spanish, Chinese is a plus.
• Experience with analytics or proficiency in Excel is preferred.

Benefits

• Home office budget – create a top‑notch environment to craft wonders from.
• No physical office – work from anywhere you want to.
• We are an equal‑opportunity employer and value diversity at our company.