Senior Consulting Engineer - AMER

United States Digital Space LLC; Amer; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC is expanding its Support Services team with a Senior Consulting Engineer who will provide consultative support, design and migration assistance, and hands-on engineering for strategic customers. The role blends technical leadership, customer engagement, and collaboration with Product Management, Engineering, and Sales across a global, on-site and travel-heavy environment.

You will work on architectural guidance, reference architectures, and large-scale projects,

Formación

• 5+ years in Professional Services, Support, Technical Accounts Management, Engineering/SRE or Project Management.
• 5+ years implementing, operating, or supporting scalable, distributed DBMS.
• Breadth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, Systems/Network administration, and big data.

Responsabilidades

• Design, architecture, integration, implementation, and documentation on customer projects.
• Provide consultative support to strategic users, onboarding, production launches, and POCs.
• Hands-on architectural and migration assistance.
• Handle L1–L3 support cases when not on projects.
• Collaborate with Product Management, Engineering, and Sales on roadmap and account plans.
• Create public/internal docs, knowledge base, learning content, reference architectures, benchmarks.
• Assist with hiring and mentoring new team members.
• Be available for on-call and travel up to 35% onsite regional travel.

Conocimientos

Professional Services

Support

Technical Accounts Management

Engineering/SRE

Project Management

Cloud platforms

Herramientas

AWS

GCP

Azure

Kubernetes

Kafka

Kinesis

Spark

RabbitMQ

Linux/Unix

Big Data

Descripción del empleo

We are currently expanding our Support Services team at the company, which delivers exceptional service to our customers worldwide. We are seeking a Senior Consulting Engineerto join our global team, where you'll provide Consultative Support to our the company enterprise customers. The role uniquely blends hands-on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support. You will work directly with a set of strategic customers, providing guidance, case answers, and technical oversight. Consulting Engineers will also be assisting with support cases for customers in our Support L1 to L3 tiers, particularly when not assigned to larger projects.

Responsibilities:

• Project Engineering & Consulting (50%):Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation. This includes research, benchmarking, performance and functional testing, reference architectures, sizing, migration, integration, development, and tooling.

• Consultative Support (50%):Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs).

• Provide architectural, technical, and migration assistance, including hands-on tasks.

• Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects.

• Partner closely with the company Product Management, Engineering, and Sales to contribute to the product roadmap and account plans.

• Develop and assist with a wide range of content, including Public and Internal Documentation, Knowledge Base articles, the company Learning, Reference Architecture, blogs, and benchmark results.

• Assist with hiring and mentoring new team members as we grow and scale.

• Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel.

Requirements:

• 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.

• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems ("DBMS").

• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.

• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)

Bonus points:

• Experience with the company

• Experience with OSS and open-source technologies, as a user, community member, or contributor

• Experience with Azure, GCP or AWS

• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

You'll love this role if:

• You have excellent communication skills and thrive in a customer-facing role, collaborating closely with Support Services, Engineering, and Sales teams.

• You are self-driven, curious, and eager to continuously learn and grow.

• You possess a mindset of teamwork, global engagement, empathy, and a drive for solving challenging problems.

• You have a sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases in the world.