Senior Community Manager

InGameJob.com; Madrid; Presencial; EUR 30.000 - 38.000; Jornada completa

Descripción de la vacante

Outright Games in Madrid is seeking a Senior Community Manager to lead engagement across our portfolio of titles. You will own community strategies, grow Discord, Steam, Twitch communities, and translate feedback into actionable insights for product and marketing teams.

The role requires 4+ years in community management, native English, strong written and verbal communication, and experience with analytics.

Formación

• 4+ years of experience in Community Management, Customer Service, Online Marketing, PR, Journalism or a related field.
• Native-level English proficiency.
• Strong written and verbal communication skills.
• Advanced experience managing Discord communities.

Responsabilidades

• Develop and manage community engagement strategies across multiple titles.
• Grow and moderate communities on Discord, Steam, Twitch and social platforms.
• Monitor conversations, sentiment and player feedback; share insights with internal teams.
• Plan community activations, livestreams, giveaways and other engagement initiatives.
• Coordinate first-party support opportunities with console platforms.

Conocimientos

Community management

Customer service

Online marketing

Public relations

Journalism

Discord mastery

Steam / Twitch

Analytics

Descripción del empleo

• InGame Job
• Senior Community Manager

Senior Community Manager

Outright Games, Posted 4 days ago

Senior

Full time

€30 - €38 / Month

Madrid

Outright Games is a global video game publisher specialising in family-friendly entertainment, working with some of the world’s most recognised entertainment brands and IPs. Our international team collaborates across multiple markets to bring engaging gaming experiences to players around the world. We offer a creative, fast-paced environment where people can take ownership, share ideas and work closely across different teams.

At Outright Games, we’re looking for a Senior Community Manager to become one of the key voices connecting our games with the people who play them.

We’re looking for someone who understands gaming communities, knows how to build meaningful engagement across different platforms and can turn community feedback, conversations and trends into valuable insights for the wider business.

Team size and structure?

50-70

For which tasks (responsibilities)?

You’ll take ownership of community engagement across our portfolio of games, including:

• Developing and managing community engagement strategies across multiple titles
• Managing and growing communities across Discord, Steam, Twitch and social platforms
• Monitoring conversations, sentiment and player feedback and sharing insights with internal teams
• Planning community activations, livestreams, giveaways and other engagement initiatives
• Managing 3+ Discord servers, including moderation, roles, channels and moderator profiles
• Supporting Steam events, store pages, community hubs, forums and streaming activity
• Planning and executing Twitch activations, including Twitch Drops
• Identifying and engaging streamers, content creators, ambassadors and influencers
• Working closely with PR and Marketing around key launches and campaigns
• Coordinating first-party support opportunities with Nintendo, PlayStation and Xbox
• Scheduling and publishing social copy in collaboration with the content team

You’ll also oversee our Customer Service chatbot, working with Production and QA teams to improve responses, FAQs and the overall player support experience.

And, of course, data matters: you’ll track community growth, sentiment, engagement and trends to understand what’s working and where we can improve

If gaming communities are your natural habitat and you know the difference between simply having followers and actually building a community, we’d love to hear from you.

What kind of professional are we looking for?

• 4+ years of experience in Community Management, Customer Service, Online Marketing, PR, Journalism or a related field
• Native-level English proficiency
• Strong written and verbal communication skills
• Advanced experience managing Discord communities
• Strong understanding of Steam and Twitch, including livestreaming and community activation best practices
• Experience using social media and community management tools
• Comfortable working with analytics, reporting and community insights
• Proactive, creative and solution-oriented, with strong interpersonal and mediation skills
• Someone who takes ownership of their work and genuinely enjoys being part of gaming communities

Outright Games is committed to equal opportunities and to creating an inclusive workplace. We welcome applications from all suitably qualified candidates regardless of gender or personal background.

Why do we enjoy working here?

Join an international and collaborative team within the video games industry, with the opportunity to work across multiple titles and markets, take ownership of projects and continue developing your skills in Community Management and Social Media.

The selection process

• HR Screening Interview
• Director of Marketing Interview

Outright Games

Company type: Publisher

Employees: 51-200