Community Manager, Madrid

airapps; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apple hardware

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits

Childcare support

Air Conference

Pension Fund

Urban Sports Club membership

Meals 100% free

Descripción de la vacante

airapps is searching for a Community Manager to engage and grow our user community based in Madrid. The role involves building relationships through forums and social media while fostering a positive environment.

The ideal candidate will have over 3 years of experience in community management, strong communication skills, and a passion for brand loyalty. This is a fully onsite position with various benefits including health insurance and transportation budget.

Formación

• 3+ years of experience in community management or social media management.
• Experience managing online communities on various platforms.
• Strong written and verbal communication skills.

Responsabilidades

• Develop and execute community engagement strategies.
• Manage and moderate forums and social media.
• Organize and promote community events.

Conocimientos

Community management

Social media management

Customer engagement

Communication skills

Event planning

Data analysis

Herramientas

Community-building tools

Analytics platforms

Descripción del empleo

About Air Apps

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide.

Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe.

Join us on this journey to redefine resource management—and change lives along the way.

The Role

As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.

This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.

• This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross‑functional teams in person and contribute to a dynamic and fast‑paced environment. We are open to support with relocation efforts.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.

• Manage and moderate forums, social media groups, and user discussion platforms.

• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.

• Organize and promote community events, webinars, and Q&A sessions.

• Collaborate with marketing, product, and support teams to ensure a seamless user experience.

• Monitor and analyze community engagement metrics to optimize strategies.

• Identify and activate brand advocates, ambassadors, and superusers.

• Stay up to date with community management trends, tools, and best practices.

• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.

• Address user concerns and elevate issues to the appropriate teams when necessary.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.

• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).

• Strong written and verbal communication skills, with the ability to engage and inspire users.

• Experience with community-building tools and analytics platforms.

• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.

• Experience planning and executing community-driven events or initiatives.

• Passion for building meaningful relationships and fostering brand loyalty.

• Ability to analyze engagement data and adjust strategies accordingly.

• Experience in fast‑paced digital environments with a user‑centric mindset.

What benefits are we offering?

• Apple hardware ecosystem for work.

• Annual Bonus

• Top‑tier Health and Life Insurance for peace of mind.

• Transportation Budget to support your commute needs.

• Coverflex benefits package for meal allowances, well‑being, and more.

• Childcare support.

• Air Conference - an opportunity to meet the team, collaborate, and grow together.

• Pension Fund to support your long‑term financial planning.

• Urban Sports Club membership to keep you active.

• Meals 100% free at the hub.

Diversity & Inclusion

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.