Senior Cloud Technical Service Manager

SAP; Madrid; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

SAP Belgium NV/SA is seeking a Technical Service Manager to oversee all technical managed service aspects of customer private cloud landscapes within SAP ECS. You will own technical health, drive architecture governance, and lead end-to-end lifecycle activities across SAP software stacks for RISE with SAP customers.

The role emphasizes proactive risk management, collaboration with global teams, and delivery of scalable cloud operations aligned with business goals.

Qualifications

• SAP Basis experience required (implementation and steady-state)
• Experience with SAP HANA, Sybase and Unix/Linux environments
• Extensive SAP technical administration and operations (7 years)
• Customer-facing leadership or advisory experience with strong stakeholder management
• Certifications in SAP technologies and hyperscaler platforms are a plus
• Fluent English (written and spoken)
• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field

Responsibilities

• Own the end-to-end technical health of customer cloud landscapes, ensuring stability and scalable operations
• Provide strategic cloud architecture and governance leadership with roadmaps and standards
• Identify and manage risks, issues, and escalations with timely resolutions
• Lead landscape lifecycle activities: upgrades, migrations, DR testing, and transformations
• Drive automation and continuous improvement to realize business value from cloud investments

Skills

SAP Basis

SAP HANA

Unix/Linux

Cloud platforms (AWS/Azure/GCP)

Technical leadership

Fluent English

Education

Bachelor’s degree in Computer Science, Engineering, Information Management, or related field

Tools

SAP HANA

SAP NetWeaver

SAP S/4HANA

Unix/Linux environments

Job description

SAP Belgium NV/SA is seeking a Technical Service Manager to oversee all technical managed service aspects of customer private cloud landscapes within SAP ECS. You will own technical health, drive architecture governance, and lead end-to-end lifecycle activities across SAP software stacks for RISE with SAP customers.

The role emphasizes proactive risk management, collaboration with global teams, and delivery of scalable cloud operations aligned with business goals.