Senior BA: Customer Service Automation (Banking)

DKB Code Factory

Valencia

Presencial

EUR 42.000 - 62.000

Jornada completa

Hace 4 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Transforma esta oferta en una entrevista: un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

Supera los filtros ATS

Descripción de la vacante

DKB Code Factory in Valencia is seeking a Senior Business Analyst to translate Customer Service challenges into actionable requirements and process models for PEGA-based automation. You will collaborate with Product, Engineering, Architects and frontline staff to improve efficiency and reduce ambiguity, delivering reusable analysis artefacts across the product area.

You will lead end-to-end analysis, own backlog readiness, and identify automation opportunities while embedding traceability and

Formación

3–7+ years in Business Analysis or related Agile roles.
Proven ability to write clear user stories and specs.
Strong business process analysis and modelling (BPMN preferred).
Experience translating constraints into functional decisions with architects/engineers.
Familiarity with Jira, Confluence, and Miro; UAT support experience.

Responsabilidades

Lead end-to-end functional analysis for Customer Service automation initiatives: produce As-Is/To-Be process models, user stories, functional specifications and testable acceptance criteria.
Own backlog readiness for priority initiatives: deliver implementation-ready user stories and artefacts that support predictable sprint delivery.
Identify automation opportunities and produce reusable process and decision models to accelerate future delivery.
Embed traceability and validation routines across refinement and delivery rituals to reduce post-development clarifications and UAT defects.
Collaborate with Product Owners, Engineers and Architects to surface technical constraints, trade-offs and ensure feasible designs on PEGA or equivalent workflow platforms.
Build trusted relationships with frontline Customer Service workers to validate requirements, gather operational insight, and improve solution fit.
Drive continuous improvement of BA standards, templates and practices; promote adoption across teams.