Senior Automotive Service Advisor

Placements24; O Mente; On-site; EUR 9,700 - 13,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical plan

Professional development

Job summary

Placements24 is seeking an Automotive Service Advisor for a reputable service centre in Queenstown, Eastern Cape. You will greet customers, assess vehicle needs, explain recommended services, and manage service schedules to ensure a smooth, customer-focused experience.

The role requires strong communication skills, automotive knowledge, and the ability to translate technical information into clear guidance for customers. A professional demeanor and driver’s license are essential.

Qualifications

• 3+ years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Proficient in automotive terminology, services, and basic repair principles.
• Excellent communication, listening, and interpersonal skills.

Responsibilities

• Greet customers and document their vehicle service needs.
• Explain recommended maintenance, repairs, and services clearly.
• Provide accurate estimates for service costs and timelines.
• Schedule service appointments and manage the workshop calendar.
• Liaise between customers and technicians to facilitate clear communication.

Skills

Customer service

Communication

Automotive terminology

Scheduling software

Multi-tasking

Tools

DMS software

Scheduling software

Job description

Placements24 is seeking an Automotive Service Advisor for a reputable service centre in Queenstown, Eastern Cape. You will greet customers, assess vehicle needs, explain recommended services, and manage service schedules to ensure a smooth, customer-focused experience.

The role requires strong communication skills, automotive knowledge, and the ability to translate technical information into clear guidance for customers. A professional demeanor and driver’s license are essential.