Automotive Service Advisor

Placements24; O Mente; On-site; EUR 9,700 - 13,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical plan

Professional development

Job summary

Placements24 is seeking an Automotive Service Advisor for a reputable service centre in Queenstown, Eastern Cape. You will greet customers, assess vehicle needs, explain recommended services, and manage service schedules to ensure a smooth, customer-focused experience.

The role requires strong communication skills, automotive knowledge, and the ability to translate technical information into clear guidance for customers. A professional demeanor and driver’s license are essential.

Qualifications

• 3+ years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Proficient in automotive terminology, services, and basic repair principles.
• Excellent communication, listening, and interpersonal skills.

Responsibilities

• Greet customers and document their vehicle service needs.
• Explain recommended maintenance, repairs, and services clearly.
• Provide accurate estimates for service costs and timelines.
• Schedule service appointments and manage the workshop calendar.
• Liaise between customers and technicians to facilitate clear communication.

Skills

Customer service

Communication

Automotive terminology

Scheduling software

Multi-tasking

Tools

DMS software

Scheduling software

Job description

About the Role

Our client, a reputable automotive service centre in Queenstown, Eastern Cape, is seeking an experienced and customer-oriented Automotive Service Advisor to join their dedicated team. This vital role serves as the primary point of contact between customers and the service department, ensuring a seamless and positive experience. The ideal candidate will possess excellent communication skills, a strong understanding of automotive services and repairs, and a commitment to delivering exceptional customer satisfaction. You will be responsible for greeting customers, accurately assessing their vehicle needs, explaining recommended services, and managing the service schedule efficiently. This position requires a professional demeanor and the ability to translate technical automotive information into clear, understandable terms for customers.

Key Responsibilities

• Greet customers warmly and professionally, addressing their vehicle service needs.
• Listen carefully to customer concerns and accurately document them for technicians.
• Clearly explain recommended maintenance, repairs, and services to customers.
• Provide accurate estimates for service costs and timelines.
• Schedule service appointments and manage the workshop's appointment calendar.
• Inspect vehicles with customers to identify any visible issues or concerns.
• Effectively communicate any changes or additional findings to the customer during the service process.
• Process service orders, payments, and invoices accurately.
• Ensure customer satisfaction by delivering excellent service and follow-up.
• Maintain a professional and organized service reception area.
• Liaise between technicians and customers to facilitate clear communication.

Requirements

• Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong understanding of automotive terminology, services, and basic repair principles.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using service scheduling software and dealership management systems (DMS).
• Ability to manage multiple tasks efficiently and work under pressure.
• Customer-focused mindset with a dedication to providing exceptional service.
• A professional appearance and positive attitude.
• Basic knowledge of vehicle maintenance and repair is advantageous.
• Ability to work collaboratively with service technicians and management.
• Valid driver's license.

Benefits

You will work in a friendly and professional environment in Queenstown, Eastern Cape, supporting a skilled team of technicians. This role provides a stable career path within a respected automotive service centre and offers the chance to build lasting relationships with a loyal customer base.

• Our client offers a competitive salary and potential performance bonuses based on customer satisfaction and service sales.
• Benefits may include access to a medical aid plan and opportunities for professional development in customer service and automotive service management.