Make an impact with NTT DATA
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Your day at NTT DATA
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
Key responsibilities
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
- Takes responsibility for problem resolution and troubleshooting during project lifecycle
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
- Compiles and maintains project administration (Time Capture and feedback to stakeholders)
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
To thrive in this role, you need to have
- Developing fundamental project and administration ability
- Developing understanding and appreciation of technical design principles and compute layers.
- Ability to develop an understanding of fundamental project and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
- Knowledge on security concepts and application of those concepts.
- Ability in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
- Developing knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Developing knowledge in security architecture.
- Developing knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Developing knowledge in security architecture.
- Developing knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
- Ability in cloud services on at least one of the following providers: AWS, Azure, GCP.
- Developing knowledge web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
- Developing understanding any of the following - Java, Python, TypeScript, JavaScript, R, .NET, PowerShell.
- Developing knowledge in serverless development.
- Analytical skills and ability to communicate effectively.
- Ability to solve problems in innovative ways while adhering to industry standards and practices.
- Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
- Developing understanding of Event Driven Development and asynchronous operations.
- Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
- Developing knowledge of security technologies and understanding of managed services concepts
Academic qualifications and certifications
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Vendor certification is mandatory.
- Azure Certified Security Engineer / PCNSA / FCA / CCNA Security.
- Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role) Terraform, Azure, Sentinel, EDR Defender for Cloud, Microsoft Security, Devops Ci/CD Pipelins, Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance), Version Control (Git), Microservices (Kubernetes, Azure Containers), Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS), Azure Infrastructure as Code, Azure Administration, Hybrid Cloud, Networking (Firewalls, LAN, VPN), Automation, MS Office365, Power BI Administration, Scripting (PowerShell), ZTNA.
Required experience
- Moderate level experience in SOC Analysis Operations.
- Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
- Moderate level experience in Security technologies like Firewall, IPS, I