Data Centre Technical Services Systems Integration Specialist

NTT Limited; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking a Data Center Technical Services (TS) Systems Integration Specialist to deliver expert technical support for mid-to-large scale environments. The role covers installation, integration, deployment, configuration, fault management, and clear technical specifications to guide final solutions.

You will work with clients on site and remotely, escalating issues, writing reports, and maintaining project documentation.

Qualifications

• Bachelor's degree in IT or Computing or related field.
• Seasoned level experience in technical implementation engineering.
• Experience engaging with clients and conducting presentations.
• Experience in report writing and project management.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to relevant third parties.
• Responds to escalated client requests and documents outcomes.
• Coaches and mentors junior Implementation Engineers and Technicians.
• Manages coordination of activities of junior engineers toward targets.
• Participates in higher complexity design work and input to the design.
• Owns relevant technologies according to domain or specialization.

Skills

Client engagement

Technical leadership

Project management

Documentation

Microsoft technologies

Visio

Education

Bachelor's degree in Information Technology or Computing

Tools

Visio

LLD design

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

The Data Center Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients and involved in medium to complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Relevant proficiency in following Microsoft technologies - HPE, DELL, VMware, Veeam, CompTIA A+, Cisco UCS Servers, Brocade SAN Switches, Cisco MDS SAN switches, Nutanix concepts.
• Comprehensive understanding and appreciation of technical design principles.
• Seasoned understanding of project and administration processes.
• Display a strong learning orientation.
• Excellent written and verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Proficient in Visio, LLD and As Build document design.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or a related field.

Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail; VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals; Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning.

Required experience:

• Seasoned level work experience in a technical implementation engineering.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned experience in report writing.
• Seasoned project management experience.

Workplace type: Hybrid Working

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Your career here is about believing in yourself and taking on great opportunities and new challenges. It’s about growing your skills and expertise in your current role and preparing yourself for the future.