Senior Account Manager, Uber Eats

Uber; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading food delivery service in Madrid seeks a motivated SMB Account Manager to manage and grow restaurant partnerships across Spain. You will develop strategies for retention, enhance client success, and collaborate with various teams. Ideal candidates have 5+ years in a B2B client-facing role and strong analytical skills. Fluency in Spanish and English is required. This position expects a hybrid work model with in-office collaboration.

Formación

• 5+ years of experience in a client-facing role, particularly in Account Management.
• Ability to drive commercial success throughout the sales lifecycle.
• Proven experience in building strong client relationships.

Responsabilidades

• Manage a portfolio of SMB restaurants focused on retention and revenue growth.
• Develop account plans and support product adoption.
• Monitor operational metrics to improve partner performance.

Conocimientos

B2B client relationship management

Strategic thinking

Analytical skills

Excellent communication

Problem-solving

CRM tools proficiency

Fluent in Spanish

Fluent in English

Herramientas

Salesforce

Google Workspace

Descripción del empleo

About the Role

We’re looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Spain. You’ll be at the center of helping our partners thrive on the Uber Eats platform—driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What You’ll Do

• Own a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction.
• Drive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion.
• Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
• Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
• Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.

What You Will Need

• +5 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
• Demonstrated ability to drive commercial success across the full sales lifecycle—from identifying opportunities to retaining and expanding accounts
• Proven track record of building strong client relationships and delivering measurable impact
• Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
• Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
• Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
• Comfortable with CRM tools (Salesforce preferred) and Google Workspace
• Native Spanish and fluent in English

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].