Senior Account Manager - Merchandise

adm-Indicia; Madrid; On-site; EUR 55,000 - 70,000; Full time

Job summary

adm-Indicia is seeking a Senior Account Manager - Merchandise in Madrid to own premium and promotional campaigns from brief to delivery. You will be the primary day-to-day client contact, building trusted stakeholder relationships, ensuring operational excellence, and delivering projects on time and within budget.

The role requires leadership in complex campaigns, collaboration with global suppliers and cross-functional teams, and ongoing process improvements to maximize client value and

Qualifications

• > 5–7 years’ experience in client services, retail marketing, promotional procurement, or delivery operations.
• > Deep understanding of premiums and gifting procurement, including international sourcing, compliance, sustainability, and logistics.
• > Fluency in English and local market language (both written and spoken).

Responsibilities

• Lead day-to-day relationship with key client stakeholders across premiums campaigns and initiatives.
• Translate briefs into executable actions aligning with commercial, compliance, and sustainability goals.
• Oversee campaign delivery from planning to fulfilment, ensuring on time and on budget delivery.

Skills

Client relationship management

Campaign management

Budget and profitability

Stakeholder management

Multitasking

Reporting and analysis

English and local language

Job description

Senior Account Manager - Merchandise

Department: Account Management

Employment Type: Full Time

Location: Madrid

Reporting To: Paula Santos

Description

We're hiring for a Senior Account Manager - Merchandise to join our team at adm Indicia!

We're looking for an experienced and commercially minded Senior Account Manager to take ownership of premium and promotional campaigns from initial brief through to final delivery. Acting as the primary day-to-day contact for our client, you'll build trusted stakeholder relationships, drive operational excellence, and ensure every project is delivered on time, on budget, and to the highest standard.

This is an opportunity to play a pivotal role within a high-performing team, leading complex campaigns, collaborating with global suppliers and cross-functional experts, and helping shape the future of a growing client partnership.

You'll thrive in this role if you're a proactive problem solver who enjoys managing multiple priorities, influencing stakeholders, and continuously looking for ways to improve processes, enhance client value, and deliver outstanding results.

Key Responsibilities

• Lead the day-to-day relationship with key client stakeholders across premiums campaigns and initiatives
• Translate client briefs into executable actions, ensuring alignment with commercial, compliance, and sustainability goals
• Oversee all phases of campaign delivery: planning, sourcing, production, and fulfilment
• Serve as an escalation point for operational issues, managing expectations and driving resolutions
• Guide and mentor junior members of the team (Account Managers / Executives) to ensure operational continuity and development
• Manage supplier relationships in collaboration with procurement and sourcing teams
• Ensure all activities are compliant with brand, legal, and procurement policies
• Work closely with the Operational Team Lead / Account Director to report on campaign status, challenges, and commercial opportunities
• Support business development by identifying upsell opportunities and value-add initiatives

Skills, Knowledge and Expertise

• 5–7 years’ experience in client services, retail marketing, promotional procurement, or delivery operations—ideally within an aggregator agency or FMCG environment
• Deep understanding of premiums and gifting procurement, including international sourcing, compliance, sustainability, and logistics
• Familiarity with Digital Premiums (e.g. coupons, vouchers) and omni-channel activation approaches
• Excellent organisational skills with the ability to manage multiple complex projects simultaneously
• Strong commercial awareness with experience managing budgets, costings, and project profitability
• Skilled in stakeholder management across clients, suppliers, and internal teams
• Confident in preparing and presenting reports, post-campaign evaluations, and performance insights
• Fluency in English and local market language (both written and spoken)

Equal Opportunities

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.