Senior Account Manager

Blue_SP; San Pedro de Alcántara; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital marketing firm in San Pedro de Alcántara seeks a Senior Account Manager to ensure high-quality communication and support to strategic clients. The ideal candidate will guide team members, manage key accounts, and foster a collaborative culture. Applicants should have strong leadership, client management experience, and excellent English skills. The position offers a great working environment, remote Fridays, health insurance, and other benefits.

Servicios

Health insurance

Flexible remuneration for meals, transport, and nursery

Coffee, tea, and fresh fruit every day

In-office events and celebrations

Formación

• Strong leadership and communication skills with the ability to guide and motivate team members.
• High level of client relationship management experience.
• Ability to act quickly under pressure and handle escalations in a professional manner.

Responsabilidades

• Support and guide Client Relationship Specialists in their daily client communications.
• Ensure timely responses to internal requests that require client communication.
• Hold regular online meetings with clients to maintain satisfaction and retention.
• Act as the senior escalation point for client requests.
• Maintain strong relationships with strategic clients.
• Monitor client satisfaction rates and collaborate on improvement actions.
• Provide feedback and best practices to ensure consistency.

Conocimientos

Strong leadership and communication skills

English proficiency

High level of client relationship management experience

Ability to handle escalations professionally

Organized, proactive, and detail-oriented

Understanding of account management processes

Experience managing strategic accounts

Descripción del empleo

Who are we?

Blue is a game-changer in the digital marketing world, by providing retargeting campaigns to over 1000 clients worldwide, through our in-house AI technology, ensuring our partners a 100% risk-free added revenue with no investment.
As part of our company, you will be positioned among the fastest-growing digital marketing companies in its sector. With the office in Spain, and its presence in Brazil and Argentina, Blue takes pride in being a truly diverse global organization. In essence, we are guided and believe in the strength of our values: compassion, respect, accountability and teamwork.

Alongside, Blue Media Services (BMS) is a customisable AdTech platform that allows users to create and manage high-performance digital ad campaigns with full control, transparency, real-time analytics, and advanced automation.

What are we looking for?

Blue is looking for a Senior Account Manager to support the Head of Account Management by ensuring high-quality client communication and consistent service standards across the team. In this role, you will guide our Client Relationship Specialists in their day-to-day client interactions, provide senior-level support when needed, and help foster a strong, collaborative service culture. You will also manage key strategic clients that require elevated attention due to their financial or brand significance, ensuring they receive exceptional care and long-term partnership value.

Responsibilities

• Support and guide Client Relationship Specialists in their daily communication with clients.
• Ensure timely responses to internal requests that require immediate client communication.
• Hold regular online meetings with clients to maintain satisfaction, retention, and proactive engagement.
• Act as the senior escalation point when clients request a higher-level representative.
• Maintain strong relationships with major strategic clients and ensure they receive high-level support.
• Monitor client satisfaction rates and align on improvement actions with the Head of Account Management.
• Provide direction, feedback, and communication best practices to Client Relationship Specialists to ensure consistency.
• Collaborate with internal teams to support Client Relationship Specialists and ensure efficient processes and client alignment.

Requirements

• Strong leadership and communication skills with the ability to guide and motivate team members.
• English proficiency.
• High level of client relationship management experience.
• Ability to act quickly under pressure and handle escalations in a professional manner.
• Organized, proactive, and detail-oriented.
• Strong understanding of account management processes within digital or affiliate environments.
• Experience managing strategic accounts is a strong advantage.

What's in Blue for you?

• Great environment and team spirit.
• 37.5 working hours/week.
• Entrance flexibility between 8-10am.
• Remote work on Fridays.
• Health insurance.
• Flexible remuneration with Cobee for meals, public transport and nursery.
• Coffee, tea and fresh fruit everyday.
• In office events: workshops, celebrations, department lunch...

Note: This is a full-time, onsite position. Applicants must have a Spanish work permit and be able to work at our office in San Pedro de Alcántara (Málaga).