SAP Support Manager (Guadalajara)

Michael Page; Guadalajara; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Advanced SAP technologies

Competitive salary

Job summary

Michael Page is recruiting for a SAP Support Manager based in Guadalajara, Spain. The role leads the local SAP support team, ensuring SAP ECC/S/4HANA functionality, peak process integration, and compliance with global standards.

The candidate will drive improvements across logistics modules and manage satellite-system interfaces. Expect leadership responsibilities, collaboration with business units, and a hybrid work arrangement.

Qualifications

• Minimum 5 years of experience in SAP ECC / S/4HANA.
• Experience in SAP logistics modules - PP-PI, MM, WM, SD, QM, HU.
• Strong leadership and people-management skills in a multinational setting.
• Ability to align local SAP processes with global standards and compliance.

Responsibilities

• Lead SAP support and manage the SAP support team at the factory.
• Define functional specifications for SAP changes and drive Change Control procedures.
• Oversee SAP integration with satellite systems and third-party interfaces (EDI).
• Identify process inefficiencies and implement SAP-driven improvements.
• Coordinate with business units to represent local needs to the global SAP team.

Skills

SAP ECC/S4HANA

SAP logistics modules

EDI interfaces

Satellite systems integration

Tools

BlueOEE

BI-Qlik

Job description

• Minimum 5 years of experience in SAP ECC / S/4HANA
• Experience in SAP logistics modules - PP-PI, MM, WM, SD, QM, HU.

Multinational company in the manufacturing sector.

The SAP Support Manager is responsible for managing SAP-related process support and the SAP support team at the factory. This role combines business process integration, overall SAP support, and team leadership, serving as the key interface between local end-users and corporate SAP. The manager ensures alignment with global standards, processes, regulatory compliance, and continuous improvement in a complex multinational landscape.

Business Process Support and Integration

• Overall responsibility for SAP support, including satellite systems and interfaces such as EDI.
• Identify process inefficiencies and implement SAP-driven improvements to enhance business performance.
• Define functional and process specifications for SAP changes as part of the Change Control procedure.
• Lead local SAP projects and integrate with satellite systems.
• Cooperate constantly with business units, represent local business process needs, and act as the focal point between local users and the global SAP team.
• Supporting busines units with performing second level transactional investigations after the business did the first level check.

Team Management & Development

• Directly manage the local SAP support team.
• Support hiring, and oversee training and knowledge development.
• Manage team tasks, including prioritization and follow-up.

Data Governance and Regulatory Compliance

• Ensure master data integrity and enforce corporate data management standards.
• Support internal and external audits related to IT and business processes (I-SOX, customer audits, etc.).

Knowledge Management, Documentation, and Training

• Preserve organizational SAP process knowledge.
• Keep all processes documented and up to date.
• Initiate training sessions.

SAP Ecosystem and Satellite System Integration

• Responsible for integrating SAP with third-party and edge systems (BlueOEE, BI-Qlik, etc.).
• Ensure SAP-related processes are well documented, monitored, and supported for operational continuity.

• Permanent position based in Guadalajara.
• Competitive salary.
• Hybrid working: home office 1 day/week.
• Opportunity to work with advanced SAP technologies.