SAP iXp Intern - SAP Customer Support AI Automation Engineer

SAP SE; Madrid; Presencial; EUR 6700 - 11.000; Jornada completa

Descripción de la vacante

SAP SE is offering an iXp Intern role in Madrid to design and implement AI-driven automation for Product Owners, Project Managers, and Scrum Masters. You will build automated workflows with n8n, optimize AI prompts, and create Python scripts to integrate systems and process data.

You will collaborate with AI specialists in the Customer Support organization, gain mentorship, and work in an agile enterprise setting focused on measurable business impact.

Formación

• Student internship; university enrollment preferred.

Responsabilidades

• Build automated workflows using n8n to streamline reporting, ticket handling, and communications.
• Develop and optimize prompts for AI tools to automate meeting summaries, backlog refinement suggestions, and status reporting.
• Create Python-based scripts to integrate systems, process data, and support automation pipelines.
• Connect enterprise tools through APIs into intelligent workflows.
• Deliver reusable automation assets (prompt libraries, workflows, scripts) across teams.

Conocimientos

Python

API integration

n8n

Claude (AI tool)

Jira

ServiceNow

Herramientas

Jira

ServiceNow

Descripción del empleo

SAP iXp Intern - SAP Customer Support AI Automation Engineer

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Location: Madrid, Spain

Expected start date to end date: May 1st, 2026 – December 31st, 2026

Project scope and deliverables

In this role, you will design and implement AI-driven automation solutions to improve the efficiency and effectiveness of Product Owners, Project Managers, Development Managers, and Scrum Masters.

You will:

• Build automated workflows using tools such as n8n to streamline processes like reporting, ticket handling, and communication flows
• Develop and optimize prompts for AI tools (e.g., Claude) to automate tasks such as meeting summaries, backlog refinement suggestions, and status reporting
• Create Python-based scripts to integrate systems, process data, and support automation pipelines
• Connect enterprise tools (e.g., Jira, ServiceNow, collaboration platforms) through APIs into intelligent workflows
• Deliver reusable automation assets (prompt libraries, workflows, scripts) that can be adopted across teams

Your work will directly impact productivity by reducing manual effort and enabling faster, data-driven decision-making.

Business impact –

Your work will contribute to transforming how Product and Engineering teams operate by:

• Reducing repetitive manual tasks through AI and automation
• Accelerating decision-making with AI-generated insights and summaries
• Increasing consistency and quality in reporting, communication, and backlog management
• Enabling scalable adoption of AI across support and delivery processes

Team environment and collaboration –

You will work closely with Product Owners, Scrum Masters, Development Managers, and AI specialists within the Customer Support organization.

• Collaborate with cross-functional teams to identify automation opportunities
• Receive mentorship from experienced AI engineers and product leaders
• Work in an agile environment with exposure to real enterprise use cases

Learning opportunities

During this internship, you will gain hands-on experience in:

• AI application in enterprise environments (prompt engineering, LLM integration)
• Workflow automation and orchestration (e.g., n8n, API integrations)
• Python-based automation and data processing
• Real-world Product and Engineering operations in an agile setup
• Designing scalable AI use cases with measurable business impact
• Additional context

This role offers a unique opportunity to work at the intersection of AI, automation, and product operations, contributing to innovative initiatives that shape the future of AI-driven support at SAP.

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