SAP HCM Time Management Cluster Coordinator

Strada; Granada; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A technology and payroll management company is looking for a Cluster Coordinator for SAP Time to oversee coordination and delivery of application management services. This remote role involves ensuring service quality across various countries, along with incident resolution and stakeholder communication. Ideal candidates will have a relevant bachelor's degree and experience in SAP Time support. The role offers competitive benefits and growth opportunities.

Servicios

Health coverage

Wellbeing programs

Paid leave

Retirement plans

Learning opportunities

Formación

• Bachelor's degree required.
• Proven experience in SAP Time module support.
• Strong understanding of SAP HCM Time Management.
• Experience in AMS or IT service delivery environments.

Responsabilidades

• Primary point of contact for SAP Time AMS coordination.
• Ensure timely resolution of incidents and service requests.
• Monitor service performance metrics.

Conocimientos

Strong understanding of SAP HCM Time Management processes

Excellent communication skills

Problem-solving abilities

Stakeholder management

Organizational skills

Proficiency in English

Educación

Bachelor's degree in Information Technology, Business Administration, or related field

Herramientas

ServiceNow

Remedy

Descripción del empleo

Overview

Position: The Strada Cluster Coordinator – SAP Time

Location: Spain - Remote

Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Role

The Strada Cluster Coordinator – SAP Time is responsible for overseeing the coordination and delivery of Application Management Services (AMS) for SAP Time solutions across a defined cluster of countries or business units. This role ensures seamless communication between stakeholders, timely resolution of incidents and service requests, and continuous improvement of SAP Time processes in alignment with business needs.

Key Responsibilities

• Act as the primary point of contact for SAP Time AMS coordination within the assigned cluster.
• Ensure timely and effective resolution of incidents, service requests, and change requests.
• Collaborate with global and local teams to align on priorities, escalations, and service delivery expectations.
• Monitor service performance metrics and drive continuous improvement initiatives.
• Coordinate with functional and technical teams to ensure system stability and compliance with SLAs.
• Support testing, deployment, and post-go-live activities for SAP Time enhancements or rollouts.
• Facilitate regular status meetings and reporting with stakeholders.
• Maintain documentation related to processes, configurations, and support procedures.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Proven experience in SAP Time (PT) module support or coordination roles.
• Strong understanding of SAP HCM Time Management processes and integrations.
• Experience in AMS or IT service delivery environments.
• Excellent communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Proficiency in English; additional languages are a plus.

Preferred Qualifications

• Experience working in a global or regional SAP support environment.
• Familiarity with ITIL processes and tools (e.g., ServiceNow, Remedy).
• Project coordination or project management experience.

Our Values

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Diversity, Inclusion & Policy

Our commitment to Diversity and Inclusion: Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement: Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country: To be considered, you must have current and future work authorization in the country where you\'re applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.