SAP Digital Hub Lead

SYNTEGON; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A global technology company based in Barcelona is seeking an IT Hub Manager to oversee all SAP Operations Support processes within the organization. The ideal candidate will have at least 5 years of experience and a proven ability to lead high-performing teams, ensuring effective service delivery and continuous improvement. This is a full-time role with no remote work options available.

Formación

• 5 years of hands-on experience in IT service delivery or SAP operations.
• Proven experience in leading high-performing teams in an international environment.
• Willingness to travel (approx. 15%) with fluency in English.

Responsabilidades

• Lead the IT Hub as a global support and competence center.
• Take ownership of all SAP Operations Support processes.
• Drive continuous improvement in processes, tools, and methodologies.

Conocimientos

IT service delivery

SAP operations

Team leadership

Continuous improvement

ITIL processes

AI-based solutions

Educación

University degree in Business Administration or Business Informatics

Descripción del empleo

In this role you will play a key part in our new IT Hub by being responsible for all SAP Operations Support processes within the entire Syntegon Group. You will ensure high-quality service delivery as well as continuous improvement of the support processes. Additionally you will act as the disciplinary manager for all employees in the Hub.

Responsibilities

• Establish and lead the IT Hub as a global support and competence center using a defined set of KPIs to track performance.
• Take ownership of all SAP Operations Support processes including incident and service request handling while serving as the primary contact for related topics within the Syntegon Group.
• Lead the IT Hub team with disciplinary responsibility. Serve as a counterpart for professional managers in topics such as people development performance management and recruitment while cultivating a strong team culture.
• Collaborate with other functional managers in order to ensure smooth alignment and effective project execution as well as handover into operations support.
• Drive continuous improvement in processes tools and methodologies with a focus on excellence in operations support.
• Ensure compliance with corporate policies security and audit requirements.

Qualifications

• Completed university degree in Business Administration Business Informatics or a comparable discipline.
• 5 years of hands‑on experience in IT service delivery or SAP operations.
• Proven experience in leading and building high‑performing teams ideally in the context of an IT hub within an international environment.
• In‑depth understanding of IT application operations processes such as incident problem request and change management with experience in applying modern technologies like AI‑based solutions to enhance these processes.
• Solid understanding of ITIL processes and service management frameworks.
• Confidence ability to work in an international team flexibility and assertiveness are part of your way of working.
• Willingness to travel (approx. 15%) with fluency in both written and spoken English.

Additional Information

We kindly ask you to apply in English.

Equal Opportunity Employer

For Syntegon and its subsidiaries diversity is a key concern. We explicitly welcome an environment where all employees regardless of gender age origin religion sexual orientation gender identity or special needs are treated equally. If this job posting uses only the male form it is for readability purposes and refers to individuals of all genders.

Remote Work: No

Employment Type: Full-time

Key Skills: Civil, Bidding, GIS, Capital Market, Cement, Agricultural

Experience: years

Vacancy: 1