Application Support Specialist - SAP CPQ (m/f/d), Sales

Hexagon AB; Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Hexagon is seeking an Application Support Specialist for SAP CPQ to join our IT Customer Engagement team in Barcelona. You will support SAP CPQ, Salesforce, and ServiceMax, resolve incidents, and streamline processes to boost user experience.

You will work with international IT and business stakeholders, translate technical solutions, and contribute to continuous improvement of support methods and documentation.

Qualifications

• 3–5 years in application support or IT-facing role.
• Hands-on SAP CPQ experience incl configuration, pricing, approvals, or quoting.
• Knowledge of Salesforce Sales Cloud and/or Service Cloud administration and reporting.
• Experience with IT service management tools, ideally ServiceNow.
• English proficiency required.

Responsibilities

• Take ownership of incidents and service requests through ServiceNow, ensuring timely resolution.
• Investigate and troubleshoot SAP CPQ, Salesforce, and ServiceMax issues, including quoting and user access.
• Prioritise and manage tickets according to SLAs.
• Collaborate with technical specialists, developers, and external vendors to resolve complex issues.
• Translate technical solutions into clear, practical guidance for business users.

Skills

SAP CPQ

Sales Cloud

ServiceNow

English language

Analytical skills

Communication skills

Education

Degree in IT/IS or related

Tools

ServiceNow

Salesforce

CPQ integrations

Job description

Application Support Specialist - SAP CPQ (m/f/d) Job Description Application Support Specialist - SAP CPQ (m/f/d)

Summary

Make an Impact Behind the Technology That Drives Our Business

Are you passionate about solving technical challenges, supporting business users, and making enterprise applications work smarter?

At Hexagon, we are looking for an Application Support Specialist – SAP CPQ to join our IT Customer Engagement team supporting internal employees.

In this role, you will be a key point of contact for business‑critical applications, including SAP CPQ, Salesforce, and ServiceMax. You will help ensure that our sales and service teams can work efficiently by resolving application issues, improving processes, and delivering a great user experience.

This is an excellent opportunity for someone who enjoys hands‑on troubleshooting, understands commercial business processes, and wants to deepen their expertise within the SAP ecosystem.

Job Responsibilities

Application Support & Incident Management

• Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution and clear communication.
• Investigate and troubleshoot issues across SAP CPQ, Salesforce, and ServiceMax, including quoting, pricing, user access, and integration‑related challenges.
• Prioritise and manage support tickets according to agreed service levels (SLAs).
• Collaborate with technical specialists, developers, and external vendors to resolve more complex issues.
• Act as a trusted support partner for business users, translating technical solutions into clear, practical guidance.

SAP CPQ & Salesforce Support

• Support SAP CPQ functionality, including product configuration, pricing rules, discount structures, approval workflows, and quote generation.
• Maintain and adjust application configurations in line with established change management processes.
• Support Salesforce administration, including user permissions, workflows, validation rules, and reporting.
• Help maintain data accuracy and support approved data corrections.
• Assist with application integrations and processes connecting CPQ, CRM, and ERP systems.

Continuous Improvement & Knowledge Sharing

• Identify recurring issues and contribute to root cause analysis and long‑term solutions.
• Create and maintain knowledge articles, troubleshooting guides, and user documentation.
• Analyse support trends and recommend opportunities to improve application reliability and user experience.
• Work closely with international IT and business stakeholders to continuously improve support processes.

Qualifications

• Around 3–5 years of experience in application support, enterprise systems support, or a similar IT‑facing role.
• Hands‑on experience with SAP CPQ, particularly product configuration, pricing, approvals, or quoting processes.
• Alternatively, strong experience with related SAP solutions such as SAP Sales Cloud, SAP S/4HANA SD, SAP BRIM, subscription billing, or SAP BTP integrations, combined with a willingness to develop SAP CPQ expertise.
• Good working knowledge of Salesforce Sales Cloud and/or Service Cloud, including administration, configuration, and reporting.
• Experience with IT service management tools, ideally ServiceNow, and an understanding of incident management and SLAs.
• Strong analytical and troubleshooting skills, with a structured approach to problem‑solving.
• Excellent communication skills and a customer‑focused mindset.
• Ability to collaborate effectively with technical teams and business stakeholders in an international environment.
• Good command of English, both written and spoken.
• A degree in IT, Information Systems, Business, or a related discipline, or equivalent practical experience.

We Offer

At Hexagon, you will have the opportunity to work with international teams and business‑critical technologies that support real‑world industrial innovation.

You can look forward to:

• An international, collaborative IT environment.
• Exposure to SAP CPQ, Salesforce, and integrated enterprise applications.
• Opportunities to expand your technical expertise and develop new skills.
• A role where your problem‑solving skills directly impact business operations.
• The opportunity to contribute to continuous improvement and shape the way we support our users.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on eithercareers‑manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance Division: Global Shared Services MI Job Title: Application Support Specialist - SAP CPQ (m/f/d) Job Function: Sales Operations Job Location (Short): Barcelona, B, ESP, 08290
Workplace Type: Hybrid Workplace Details: Barcelona Req ID: 3323

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data‑driven decisions and improve performance across the product lifecycle.

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