Salesforce Technical Lead

JR Spain; Alicante; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de Customer Experience busca un Technical Lead para liderar equipos y gestionar proyectos. El candidato ideal debe tener más de 3 años de experiencia en implementación Salesforce, conocimiento en Sales Cloud, y habilidades en metodologías ágiles. Se ofrece contrato permanente, desarrollo profesional, y beneficios flexibles en un entorno colaborativo e innovador.

Servicios

Salud y seguros

Desarrollo profesional

Beneficios flexibles

Soporte de oficina en casa

Formación

• Más de 3 años en el ciclo de vida completo de implementación de Salesforce.
• Conocimiento en módulos de Sales Cloud, Service Cloud, Marketing Cloud.
• Experiencia trabajando en metodologías ágiles.

Responsabilidades

• Apoyar equipos de ventas y funcionales con conocimientos técnicos.
• Colaborar con el Project Manager en liderazgo técnico.
• Identificar y notificar riesgos relacionados con la rentabilidad del proyecto.

Conocimientos

Salesforce Developer

Agile methodologies

High level of English proficiency

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Technical Lead.

Main Tasks:

1. Support sales and functional teams with technical knowledge, including solution design, estimation, and assumptions.
2. Assist the Project Manager/Delivery Manager in technical leadership, ensuring the platform meets project demands.
3. Identify and notify risks related to project/client profitability.
4. Ensure project scope, schedule, and costs are on track, alerting deviations early.
5. Achieve technical objectives and ensure compliance with quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate in project demos and deliver final technical documentation.
8. Participate in team development, training, and mentoring.
9. Identify technical Up & Cross Selling opportunities and methodological improvements.
10. Contribute to Omega's community of practice with thought leadership and training.

Required Experience:

• 3+ years in full Salesforce.com implementation lifecycle.
• Experience as a Salesforce developer.
• Knowledge of Sales Cloud, Service Cloud, Marketing Cloud modules.
• Experience with agile methodologies.
• High level of English proficiency.

What We Offer:

• Permanent contract with flexible schedule.
• Certifications and professional development opportunities.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to societal impact.

About Us:

Omega CRM, part of Merkle and Dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, powered by AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We operate across industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by our values of Talent, Flexibility, Commitment, and Innovation. We grow Together.