Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Barcelona; Híbrido; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in customer experience services is seeking a Salesforce Service Cloud Voice Technical Lead in Barcelona. The successful candidate will lead CTI integrations, support the sales team, and collaborate with the innovation team on new technologies. Candidates should have at least 3 years of relevant experience, proficiency in Salesforce solutions, and strong problem-solving skills. The position offers a permanent contract with flexible schedules, work-life balance support, and opportunities for professional development.

Servicios

Permanent contract

Flexible schedule

Health insurance

Home office options

Certifications and professional development opportunities

Formación

• Minimum 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.
• Proficiency in English.

Responsabilidades

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with opportunities involving CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation team on CTI, Voice, and Multichannel technologies.

Conocimientos

CTI solutions

Salesforce Service Cloud Voice

Leadership

Problem-solving

Collaboration

Descripción del empleo

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Salesforce Service Cloud Voice / CTI Technical Lead, Barcelona

Client:

Location:

Barcelona, Spain

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

480047501247984435232460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Salesforce Service Cloud Voice Technical Lead.

Main Tasks:

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with opportunities involving CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation team on CTI, Voice, and Multichannel technologies, evaluating new solutions and proof of concepts.
• Progressively lead projects within Salesforce environment related to Contact Center and Customer Services.
• Coordinate the development team for integrations (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks per project/client needs.
• Act as a consultant for CTI environments and as a point of contact with vendors.
• Work with various environments/technologies, with a focus on Salesforce applications.

Required Experience:

• Minimum 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.
• Proficiency in English.

What We Offer:

• Permanent contract.
• Flexible schedule and support for work-life balance.
• Certifications and professional development opportunities.
• Home office options.
• Flexible benefits (public transport, restaurant tickets, etc.).
• Health insurance.

About Us:

Omega CRM, part of Merkle and dentsu, is a global leader in digital customer experience solutions with over 23 years of expertise. We operate across various industries, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Recognized as Salesforce Partner of the Year FY23, we value talent, flexibility, commitment, and innovation, fostering growth through our people.