Salesforce Project Manager

Dentsu Aegis Network Ltd.; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Home office

Flexible schedule

Certifications plan

Transport benefits

Descripción de la vacante

Omega CRM, a Merkle & Dentsu company, based in Madrid, seeks an experienced Project Manager to drive Salesforce projects from design to delivery. You will oversee scope, timeline and budget while coordinating a cross-functional team and liaising with the Customer Success Manager to ensure client satisfaction.

The role requires 5+ years in project management for Salesforce projects, strong CRM and Agile experience, and fluent business English.

Formación

• 5+ years of experience in project management roles, successfully leading Salesforce projects.
• 3+ years of experience participating in end-to-end CRM implementation processes.
• Hands-on experience with Salesforce Service Cloud and Marketing Cloud.
• Proven experience with Agile methodologies (SCRUM) and Jira.
• Professional proficiency in English (Medium-High level).

Responsabilidades

• Provide support in pre-sales tasks: solution design, estimation, planning and assumptions.
• Share client vision, objectives and expectations with the project team.
• Assign and supervise team tasks, vacations and absences.
• Manage project progress to meet deadlines, scope and budget.
• Facilitate change requests and communicate impacts to schedule and budget.
• Provide visibility of progress to client and CSM.
• Lead follow-up meetings and steering committees.
• Escalate deviations to operations management.
• Establish communication and risk mitigation plans.
• Monitor project documentation and deliverables quality.
• Lead project demos for the client.
• Resolve issues arising from project implementation.
• Maintain client relationships and customer satisfaction.
• Ensure project objectives are met and evaluate outcomes.
• Send customer satisfaction surveys post-project.
• Identify Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and drive internal improvements.
• Participate in development, training and supervision of the team.

Conocimientos

Project management

Salesforce

CRM implementation

Agile SCRUM

Jira

English proficiency

Herramientas

Salesforce Service Cloud

Salesforce Marketing Cloud

Descripción del empleo

The purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

Main duties

• Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
• Share with the project team the client's vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM).
• Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations.
• Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation.
• Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met.
• Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed

• +5 years of experience in Project Management roles, successfully leading Salesforce projects.
• +3 years of experience participating in end-to-end CRM implementation processes.
• Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud.
• Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira.
• Professional proficiency in English (Medium-High level, capable of fluent business communication).

What do we offer

• Permanent contract.
• Flexible Schedule.
• We make it easy.
• Balance your professional and personal life.
• Certifications plan.
• Improve your skills and get the official certificate from our main partners.
• Home Office.
• You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant,).
• Health insurance.

Omega in action. Our commitment to a better society is not just an intention Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle & Dentsu company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

We grow #Together. #OMEGA #LI REMOTE Location: Madrid Brand: Omega Time Type: Full time Contract Type: Permanent

We believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.