Senior Salesforce Consultant

dentsu; Barcelona; Híbrido; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible schedule

Certifications plan

Home office

Flexible retribution

Health insurance

OMEGA in action

Professional development

Descripción de la vacante

Omega CRM, a Merkle Company and part of the dentsu group, seeks a Salesforce Consultant to join its Barcelona team. You will analyze requirements, design and implement Salesforce solutions across Sales Cloud, Service Cloud and Experience Cloud, and provide effort estimates for projects.

Working with the Omega team and clients, you will validate solutions against functional requirements, ensure quality standards, and generate documentation.

Formación

• English proficiency required to drive business conversations and fluent written/spoken communication.

Responsabilidades

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work with Omega team and clients to meet project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers as needed.
• Validate solutions against functional requirements.
• Comply with Omega's software quality standards.
• Generate functional documentation for projects.
• Share knowledge within Omega's practice community.

Conocimientos

English proficiency

Salesforce core expertise

Multi-cloud experience

Communication

Agile SCRUM

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Consultant.

Job Description

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).
• Salesforce Core Expertise: +4 years of proven experience in Salesforce administration, configuration, and consulting roles.
• Multi-Cloud Experience: Strong hands-on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud.
• Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross-functional technical teams to translate business requirements into functional solutions.
• Methodology: Solid experience working under Agile delivery principles (SCRUM).

What Do We Offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.