Salesforce Consultant

Dentsu Aegis Network Ltd.; Madrid; Presencial; EUR 48.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Home office

Flexible schedule

Health insurance

Certifications plan

Descripción de la vacante

Omega CRM, a Merkle & Dentsu company, is seeking a Salesforce professional to enable and support project delivery by analyzing user and business needs. You will design functional solutions, estimate effort, and collaborate with cross-functional teams to meet project objectives.

Requirements include 4+ years in Salesforce administration and experience across Sales, Service, and Experience Clouds, with strong English communication and Agile SCRUM experience.

Formación

• Proven experience in Salesforce administration, configuration and consulting (4+ years).
• Ability to translate business requirements into functional solutions.
• Strong English communication for business conversations.

Responsabilidades

• Capture and analyze user and business needs to align with service vision.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects and coordinate with Omega team or client.
• Collaborate with technology providers as required by the project.
• Validate solutions against functional requirements and quality standards.

Conocimientos

English proficiency

Salesforce expertise

Agile SCRUM

Business liaison

Herramientas

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Descripción del empleo

The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

Job Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).
• Salesforce Core Expertise: +4 years of proven experience in Salesforce administration, configuration, and consulting roles.
• Multi-Cloud Experience: Strong hands-on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud.
• Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross-functional technical teams to translate business requirements into functional solutions.
• Methodology: Solid experience working under Agile delivery principles (SCRUM).
• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).

What we offer

• Permanent contract.
• Flexible Schedule.
• We make it easy.
• Balance your professional and personal life.
• Certifications plan.
• Improve your skills and get the official certificate from our main partners.
• Home Office.
• You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action.
• Our commitment to a better society is not just an intention.
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI·REMOTE

Location & Contract

Location: Madrid

Brand: Omega

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for our work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us

Who we are

Our Social Impact

Our work