Salesforce Product Analyst

Randstad Digital; España; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is looking for a Consumer Care Product Analyst to manage the consumer voice product in Barcelona. This role involves collaborating with internal stakeholders and technical teams, executing product strategies, and ensuring successful product delivery. Candidates should have 3 to 5 years of product management experience and a strong grasp of Scrum methodologies. The position offers a hybrid work model, competitive salary, and comprehensive benefits.

Servicios

Hybrid work model

Flexible schedule

Competitive salary and bonus

Career development opportunities

Health insurance and social benefits

Formación

• 3 to 5 years related experience in product management.
• Experience in an international working environment.
• Strong understanding of product backlog management.

Responsabilidades

• Manage the consumer voice product and measure product performance.
• Link business customers and technical teams.
• Assist senior product managers in executing strategies.

Conocimientos

Product management

Scrum

Salesforce CRM

JIRA

Communication skills

Teamwork

Herramientas

Confluence

Asana

Descripción del empleo

Our client

At Randstad Digital, we are working hand-in-hand with Danone to incorporate talent into their IT & Data team in Barcelona. This is a unique opportunity to join a global leader in food and beverage and contribute to their digital transformation journey.

In IT & Data, we inspire and empower Danone through the world of tech and data. Behind our brands there is always technology pushing them forward. Danone has broadcasted its willingness to become a Data driven and AI enabled company. That's why we use advanced and innovative IT solutions which are implemented in all Danone units around the world.

We are looking for catalyst for change. We ensure you work with great products and technologies in an international environment, learning from experts and experienced managers.

Your functions

As Consumer Care Product Analyst, you will have the following key accountabilities, deliverables & KPIs, and impact on business results:

• Your main responsibility is to take care of the ¿consumer voice¿ product within our team, utilizing a product management approach to measure product performance and continuously deliver the best business value.
• You are the product expert linking business customers (Internal stakeholders) and technical teams (Internal / External) – You will closely work with our internal business customers such as Global consumer voice manager, contact center managers and agents, digital marketing marketers, data compliance officers and Food & Quality managers, etc.
• You will work with other IT & Data product owners, participate in assisting the senior product managers in executing product strategies, conducting end-user feedbacks, coordinating cross‑functional teams, and ensuring the successful delivery of our internal products.
• You will support the launch process, including coordinating marketing activities, preparing product documentation, and conducting training sessions for internal stakeholders when needed.

Position requisites

• Have 3 to 5 years related experience in a product management role in an international working environment.
• Must have knowledge and practice of Scrum (preferably SaFe certified or scrum certified) and project management experience in using JIRA and Confluence or Asana.
• Have strong understanding and functional skill of Salesforce CRM (Salesforce certifications are a plus).
• You understand the role of a tech product team and how to best translate business requests into product development backlogs, you are organized to follow product metrics, and detailing product documentation.
• Are a structured person, with excellent planning, budget control and organizational skills.
• Have a self‑motivated and proactive approach to work, with the ability to work independently as well as part of a team.
• Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions.
• Are good at managing relationships, have excellent communication skills and have a strong will to arrive at solutions.
• Excellent verbal / written English is a must, any other language is a plus.

Your benefits

• Hybrid work model (3 days / week home office, 2 days / week office)
• Flexible schedule (split working day from Monday to Thursday, Friday intensive) and fresh working (July and August)
• Competitive and appealing salary and bonus
• Career development with wide access to professional development tools; training
• Social benefits in the health field (health insurance, gymnasium, physiotherapy), social benefits (occupational pension plan, life insurance), family assistance (school assistance, study assistance for family members, assistance for disabled family members)