Salesforce Marketing Cloud Service Lead

dentsu; Alicante; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading CRM company in Spain seeks a Salesforce Marketing Cloud Service Lead to efficiently manage client services. The role requires at least 4 years of experience, strong communication skills, and familiarity with Agile methodologies. The company offers a permanent contract, flexible schedule, and opportunities for professional development.

Servicios

Flexible Schedule

Certifications plan

Home Office

Health insurance

Flexible retribution

Professional development

Formación

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills.
• Intermediate-High Level of English.

Responsabilidades

• Share the client’s vision, goals, and expectations with the service team.
• Assign and oversee tasks when a dedicated team is present.
• Manage service progress, ensuring timelines, scope, and budget are met.
• Facilitate change requests and keep parties informed.
• Provide visibility of service progress to the client.
• Lead problem resolution related to service evolution.
• Conduct post-service evaluations to identify effective elements.

Conocimientos

Salesforce Consultant experience

Agile methodologies

Communication skills

Presentation skills

Intermediate-High Level of English

Descripción del empleo

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Marketing Cloud Service Lead.

The Service Lead in Omega’s Marketing team is a role focused on managing a service in the most efficient way possible.

Responsibilities

• Share with the service team the client’s vision, goals, and expectations.
• When there is a dedicated team, assign and oversee their tasks, managing workload, vacations, and absences during the service.
• Manage service progress, ensuring that timelines, scope, and budget are met.
• Facilitate change requests to ensure that all parties are informed of any impacts on schedule and budget.
• Provide visibility of service progress to the client and the CSM; lead follow-up meetings.
• Alert the operations management team about possible deviations.
• Oversee all incoming and outgoing service documentation.
• Lead problem resolution related to service evolution.
• Strive to ensure client satisfaction with the service.
• Ensure service objectives are met; conduct post-service evaluations to identify successful and unsuccessful elements.
• Responsible for sending the client satisfaction survey regarding the service.

Solutions

• Support presales activities for assigned accounts: solution design, estimation, planning, and assumptions.
• Identify potential Up- & Cross-Selling opportunities for the account

Team and Training

Collaborate within Omega’s Community of Practice, sharing knowledge.

Experience / Skills

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills
• Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.