Senior Salesforce Consultant

Omega Crm, A Merkle Company; Meis; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contrato permanente

Horario flexible

Certificaciones plan

Home Office

Retribución flexible

Seguro de salud

Omega en acción

Desarrollo profesional

Descripción de la vacante

Omega CRM, una empresa Merkle, busca un Consultor/a de Salesforce con más de 5 años de experiencia para unirse a su equipo. El candidato será punto de contacto entre negocio y tecnología, y trabajará con Sales Cloud, Service Cloud y Experience Cloud para entregar soluciones eficientes.

La posición ofrece contrato permanente, horario flexible y opción de Home Office, con oportunidad de certificaciones y desarrollo profesional dentro de Omega CRM.

Formación

• +5 años de experiencia en administración, configuración y consultoría de Salesforce.
• Experiencia en roles de atención al cliente y como punto de contacto para traducir requerimientos comerciales a soluciones técnicas y funcionales.
• Conocimiento sólido de Sales Cloud, Service Cloud y Experience Cloud (Community).
• Experiencia trabajando con metodologías Agile.

Responsabilidades

• Análisis de requisitos y diseño de soluciones funcionales para proyectos.
• Estimación de esfuerzo para proyectos y tareas.
• Colaboración con el equipo Omega y con clientes para cumplir objetivos del proyecto.
• Analizar y mejorar el rendimiento de las aplicaciones Salesforce.
• Colaborar con proveedores de tecnología cuando sea necesario.
• Generar documentación funcional de proyectos realizados.
• Contribuir al aprendizaje dentro de la comunidad de Omega.

Conocimientos

Salesforce admin

Client-facing

Agile

Herramientas

Sales Cloud

Service Cloud

Experience Cloud

Descripción del empleo

Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• +5 years of proven hands-on experience working in Salesforce administration, configuration, and consulting roles.
• Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
• Core Cloud Knowledge: Solid, proven experience working with different Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud (Community).
• Methodology: Strong experience working under Agile methodology frameworks.
• Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

• Experience in Business or Process consulting is a plus.
• Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. xkdbapo We grow #Together.