Sales Support Specialist - Bilingual (ES/EN)

CMA CGM; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global shipping and logistics leader is seeking a Sales Support Officer in Madrid. This role is crucial for enhancing customer relationships and optimizing vessel capacity. Responsibilities include managing shipments, tracking quotations, and supporting sales operations. Ideal candidates should possess strong analytical skills, be bilingual in Spanish and English, and be comfortable with IT applications. Join a diverse company committed to equal opportunities and excel in a dynamic environment.

Formación

• Strong understanding of customer needs and behaviours.
• Familiarity with commercial policies and service offerings.
• Analytical mindset and business intelligence skills.
• Proactive approach to commercial initiatives.
• Knowledge of pricing strategies.
• Proficiency in Spanish and English (spoken and written).
• Comfortable use of software tools and IT applications.

Responsabilidades

• Proactively follow up on idle shipments and customer quotations.
• Track and manage Sales Quotations (SQ) nearing expiration or not yet booked.
• Assist in maintaining accurate Market ID data.
• Liaise with pricing teams on freight rates and DDSM claims.
• Promote CMA CGM Group Support Services and Value-Added Services (VAS).
• Handle and follow up on customer complaints.
• Support dispute resolution processes.
• Provide backup support for Outside Sales during client visits.
• Keep customer information up to date and assist with reporting.

Conocimientos

Customer needs understanding

Commercial policies familiarity

Analytical mindset

Proactive commercial initiatives

Pricing strategies knowledge

Spanish proficiency

English proficiency

Software tools comfort

Descripción del empleo

A global shipping and logistics leader is seeking a Sales Support Officer in Madrid. This role is crucial for enhancing customer relationships and optimizing vessel capacity. Responsibilities include managing shipments, tracking quotations, and supporting sales operations. Ideal candidates should possess strong analytical skills, be bilingual in Spanish and English, and be comfortable with IT applications. Join a diverse company committed to equal opportunities and excel in a dynamic environment.