Sales Support Officer

CMA CGM; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global shipping and logistics leader is seeking a Sales Support Officer in Madrid. This role is crucial for enhancing customer relationships and optimizing vessel capacity. Responsibilities include managing shipments, tracking quotations, and supporting sales operations. Ideal candidates should possess strong analytical skills, be bilingual in Spanish and English, and be comfortable with IT applications. Join a diverse company committed to equal opportunities and excel in a dynamic environment.

Formación

• Strong understanding of customer needs and behaviours.
• Familiarity with commercial policies and service offerings.
• Analytical mindset and business intelligence skills.
• Proactive approach to commercial initiatives.
• Knowledge of pricing strategies.
• Proficiency in Spanish and English (spoken and written).
• Comfortable use of software tools and IT applications.

Responsabilidades

• Proactively follow up on idle shipments and customer quotations.
• Track and manage Sales Quotations (SQ) nearing expiration or not yet booked.
• Assist in maintaining accurate Market ID data.
• Liaise with pricing teams on freight rates and DDSM claims.
• Promote CMA CGM Group Support Services and Value-Added Services (VAS).
• Handle and follow up on customer complaints.
• Support dispute resolution processes.
• Provide backup support for Outside Sales during client visits.
• Keep customer information up to date and assist with reporting.

Conocimientos

Customer needs understanding

Commercial policies familiarity

Analytical mindset

Proactive commercial initiatives

Pricing strategies knowledge

Spanish proficiency

English proficiency

Software tools comfort

Descripción del empleo

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseille where its head office is located.

Location and Position

Office in Barcelona – Sales Support Officer (f / m / d) – reporting to the Sales Support Supervisor.

Mission

As a Sales Support Officer, you’ll play a key role in strengthening customer relationships and maximizing vessel capacity. You’ll be the backbone of our sales operations, supporting both Inside and Outside Sales teams, by ensuring smooth administrative processes and delivering top-tier service, all without managing a direct customer portfolio.

Functions

• Proactively follow up on idle shipments and customer quotations.
• Track and manage Sales Quotations (SQ) nearing expiration or not yet booked.
• Assist in maintaining accurate Market ID data.
• Liaise with pricing teams on freight rates and DDSM claims.
• Promote CMA CGM Group Support Services and Value‑Added Services (VAS).
• Handle and follow up on customer complaints.
• Support dispute resolution processes.
• Provide backup support for Outside Sales during client visits.
• Keep customer information up to date and assist with reporting.

Required Skills

• Strong understanding of customer needs and behaviours.
• Familiarity with commercial policies and service offerings.
• Analytical mindset and business intelligence skills.
• Proactive approach to commercial initiatives.
• Knowledge of pricing strategies.
• Proficiency in Spanish and English (spoken and written).
• Comfortable use of software tools and IT applications.

Our Values

• Excellence
• Exemplarity
• Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long‑held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.