Sales Representative

Novartis; País Vasco; Hybrid; EUR 48,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

Company car

Parental leave

Insurance plans

Retirement plans

Wellbeing resources

Global recognition

Job summary

Novartis AG in Spain seeks a Sales Representative to drive customer interactions and sales growth, building trusted relationships with healthcare professionals and patients while delivering value through compliant and ethical practices.

You will combine customer insights, data and personalized engagement to craft meaningful experiences and collaborate across functions to address unmet needs, in a flexible, hybrid work setup.

Qualifications

• Strong selling and customer engagement abilities.
• Ability to translate customer insights into actions.
• Excellent communication and influencing skills.
• Strong negotiation and conflict management capabilities.
• Account and territory management skills.
• Ability to collaborate within cross-functional teams.
• Good understanding of the healthcare environment.
• Commercial mindset focused on execution and customer experience.
• High ethics, integrity and compliance.
• Comfort with data and digital tools for engagement.
• English language proficiency.

Responsibilities

• Drive sales growth by delivering value-based and customer-focused interactions.
• Identify and prioritize opportunities in your territory using customer and market insights.
• Develop and adapt territory, account and engagement plans based on data and evolving customer needs.
• Own the delivery of business objectives within your assigned territory.
• Build and maintain trusted relationships with healthcare professionals and stakeholders.
• Personalize and orchestrate customer engagement journeys for target HCPs.
• Collaborate with cross-functional teams to address unmet customer needs.
• Engage customers through face-to-face and virtual channels with value-based conversations.

Skills

Sales skills

Account management

Customer engagement

Negotiation

Communication

Cross-functional coordination

Digital tools

English proficiency

Tools

CRM software

Job description

Salary Range:

€48,300.00 - €89,700.00

Job Description Summary

As a Sales Representative, you will be a key driver of our customer interactions and sales performance. You will represent our customer experience approach, building strong and trusted relationships that deliver value for healthcare professionals, customers and patients while driving sustainable sales growth in a compliant and ethical manner.

By combining customer insights, data and personalized engagement, you will create meaningful customer experiences and work collaboratively across functions to address unmet customer and patient needs.

Job Description

Key Responsibilities

Drive Competitive Sales Growth

• Drive sales performance by delivering relevant, value-based and customer-focused interactions.
• Identify and prioritize opportunities within your territory using available customer and market insights.
• Develop and continuously adapt territory, account and customer interaction plans based on data, insights and evolving customer needs.
• Take ownership of delivering business objectives within your assigned territory.

Build Strong Customer Relationships

• Build and maintain trusted, sustainable relationships with healthcare professionals and other relevant stakeholders.
• Personalize and orchestrate customer engagement journeys for target HCPs, reflecting their preferences and leveraging appropriate content and multiple engagement channels.
• Work in partnership with HCPs to develop meaningful and sustained collaboration over time.
• Deliver memorable, customer-centric experiences by actively listening to customer needs and developing a strong understanding of their healthcare environment.
• Engage customers through relevant, value-based conversations across both face-to-face and virtual channels.

Develop Customer Insights

• Develop a deep understanding of customers, their priorities and the environment in which they operate.
• Leverage available data sources to dynamically prioritize and adjust territory, account and customer engagement plans.
• Capture and share relevant customer insights with internal stakeholders on an ongoing basis.
• Contribute customer insights to support the development of relevant content, campaigns and interaction plans.

Deliver Value for Customers and Patients

• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to customers by listening, learning and identifying opportunities to create additional value.
• Work effectively across functions to support an integrated customer approach and improve the overall customer and patient experience.

Act with Integrity

• Act with integrity and honesty, treating customers and colleagues in a transparent and respectful manner.
• Ensure all customer interactions are conducted in a compliant and ethical way.
• Make responsible decisions when faced with ethical dilemmas and speak up when something does not seem right.
• Consistently demonstrate the Novartis Code of Ethics, Values and Behaviors.

What You’ll Bring to the Role

• Strong selling and customer engagement skills.
• Ability to understand and translate customer insights into effective actions.
• Excellent communication and influencing skills.
• Strong negotiation and conflict management capabilities.
• Account and territory management skills.
• Ability to collaborate effectively within cross-functional teams.
• Good understanding of the healthcare environment.
• Commercial mindset with a strong focus on execution and customer experience.
• High standards of ethics, integrity and compliance.
• Confidence working with data and digital tools to inform customer engagement.
• English language proficiency.

Key Performance Indicators

Success in this role will be measured through relevant sales performance, customer engagement and execution objectives, in line with local business priorities and applicable Novartis performance management guidance.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives. In this role, you will have the opportunity to make an impact by building meaningful customer partnerships, delivering exceptional customer experiences and helping create value for patients and healthcare systems.

Benefits & Rewards

At Novartis,we’recommitted to reimagining medicine together - and rewarding the people who make it happen.

Expected Annual Base Salary Range for role: 48,300.00 - 69,000.00 - 89,700.00 EUR Annual

The base salary offered isdeterminedbased on gender-neutralobjectives, such as relevant skills,competenciesand experiencein accordance withthe Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits inkindto help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeingresourcesand global recognition programs. In addition, we provide flexible and hybrid working options, where possible, andminimum14 weekspaid parental leave.

You may be eligible for a company vehicle or a car allowancein accordance withthe applicable local Novartis policies and guidelines.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse,equitableand inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering:

https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge