Sales Operations Executive

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading technology distribution company, JR Spain, is seeking a Sales Operations Specialist to enhance the sales process. In this role, you'll manage order processing, respond to customer inquiries, and collaborate with internal teams to streamline operations. Candidates should possess over a year of relevant experience and strong skills in order management and customer service. Join a diverse workforce committed to growth and innovation in a supportive environment.

Servicios

Learning Opportunities

Global Atmosphere

Wellness Programs

Diversity and Inclusion Initiatives

Formación

• Experience in sales operations, order management, or similar administrative support role.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Detail-oriented with a proactive approach to problem-solving.

Responsabilidades

• Ensure the smooth and efficient handling of orders and customer inquiries.
• Daily order booking, margin control, and preparation of offers.
• Monitor backlog reports and collaborate with the sales team.

Conocimientos

Order processing workflows

CRM and ERP systems

Communication skills

Time management

Problem-solving

Educación

1+ year experience in sales operations or similar role

Herramientas

Microsoft Office (Excel, Outlook)

SAP

Salesforce

Descripción del empleo

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TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the Role:

As Sales Operations Specialist, you will play a key role in supporting the sales process by ensuring the smooth and efficient handling of orders and customer inquiries. This position involves daily order booking, margin control, and the preparation of offers based on predefined criteria. The specialist monitors backlog reports, delivery blocks, and ETA requests, while also managing complaints in collaboration with European internal sales and after-sales teams.

Main Responsibilities:

Responsible for the daily booking of orders as well as the efficient and professional processing of all internal and external inquiries in our ticket system

Order processing and management

Preparation of offers based on predefined specifications

Monitoring and control of backlog reports, delivery blocks, ship and debit conditions and processing of ETA requests

Processing of complaints in cooperation with the internal sales department and after-sales management

Department specific administrative activities

Close cooperation with the European internal sales department and team leaders

Observe the workload in various mailboxes (RMT resolver groups) and discuss any necessary measures with the team leader

Independent completion of assigned special tasks in regular coordination with the team leader

Active participation in the continuous improvement of processes

Knowledge, Skills and Experience:

1+ year of experiencein sales operations, order management, or a similar administrative support role.

Solid understanding oforder processing workflows, including booking, margin control, and backlog monitoring.

Familiarity withCRM and ERP systems(e.g., SAP, Salesforce) and ticketing tools for handling internal and external inquiries.

Basic knowledge ofsales support processes, including quote preparation and complaint handling.

Strongorganizational and time management skillswith the ability to prioritize tasks and meet deadlines.

Excellentcommunication and interpersonal skillsfor effective collaboration with internal teams across Europe.

Detail-oriented with a proactive approach toproblem-solving and process improvement.

Comfortable working withMicrosoft Office tools, especially Excel and Outlook.

Ability to work independently on assigned tasks and adapt to afast-paced, team-oriented environment.

Willingness to learn and grow within a structured sales operations framework.

What we offer:

? Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

? A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

? Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, Tech Data will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter

TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

#LI-MM1

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!