Sales Manager

Chanel, Inc.; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

CHANEL is seeking a Fashion Sales Manager to drive business performance in a flagship boutique, elevate client experience and lead a team of Fashion Advisors. You will blend brand understanding with strong people leadership to ensure excellence in client interactions.

You will monitor boutique results, analyze key indicators, coach the team, and translate objectives into clear goals. This role requires fluency in Spanish and English and a passion for delivering personalised service in luxury

Formación

• Luxury retail experience in fashion (preferred).
• Strong client experience and service excellence.
• Ability to analyse performance and identify opportunities for growth.
• Experience in developing and coaching teams.
• Ability to navigate diverse situations with professionalism.
• Excellent interpersonal and communication skills.
• Fluency in Spanish and English; additional languages a plus.

Responsabilidades

• Monitor boutique results and analyse indicators to identify opportunities to improve outcomes.
• Support the execution of Chanel's strategy and commercial priorities within the boutique.
• Develop and coach the team, providing regular feedback and growth support.
• Lead development conversations and set clear individual goals for progression.
• Translate business objectives into actionable targets and foster ownership across the team.
• Lead by example on the boutique floor, delivering a highly personalised client experience.
• Act as a Chanel ambassador and embody the brand values in daily interactions.

Conocimientos

Luxury retail

Client experience

Business analytics

Team development

Performance management

Interpersonal skills

Bilingual SP-EN

Descripción del empleo

About the role

At the forefront of CHANEL’s relationship with its clients, the Fashion Sales Manager plays a key role in driving business performance, elevating the client experience and developing a team of Fashion Advisors. Combining strong business acumen, people leadership and a deep understanding of the brand, the Sales Manager contributes to delivering CHANEL’s vision within the boutique, ensuring excellence in every client interaction and team dynamic.

What impact you can create at CHANEL

• Contribute to the business performance by monitoring boutique results, analysing key indicators and identifying opportunities to enhance outcomes
• Support the execution of the Maison’s strategy and commercial priorities, ensuring alignment and consistency within the boutique
• Engage actively in the development of the team, providing regular feedback and supporting individual growth through continuous coaching
• Conduct meaningful and forward-looking development conversations, helping team members build on their strengths and identify areas for progression
• Translate business objectives into clear individual goals, fostering a strong sense of ownership and accountability across the team
• Proactively address performance-related topics when needed, maintaining a constructive and solution-oriented approach in all situations
• Lead by example on the boutique floor, delivering a highly personalised and memorable client experience
• Act as a CHANEL ambassador, embodying the values of the House and contributing to an aspirational and inspiring environment
• Support the development of long-term client relationships, encouraging a personalised and consistent clienteling approach
• Contribute to a positive and cohesive team dynamic, promoting collaboration, trust and collective spirit

Profile

• Relevant experience in luxury retail, ideally within Fashion
• Strong sensitivity to client experience and service excellence
• Ability to analyse performance and contribute to business development
• Demonstrated ability and motivation to support team development and engagement
• Confidence in navigating a variety of situations with professionalism and adaptability
• Strong interpersonal and communication skills
• High level of engagement, sense of responsibility and team spirit
• Fluent in Spanish and English; additional languages are a plus

You are energised by…

• Being present on the boutique floor, engaging with clients and teams to create meaningful and personalised experiences
• Contributing to the collective success of the boutique, combining business awareness with a collaborative mindset
• Supporting the growth of others, taking an active role in developing talent and encouraging continuous progression
• Building strong and authentic relationships, both with clients and within the team
• Working in a dynamic and demanding environment, where attention to detail and adaptability are key
• Contributing to an environment of excellence, trust and mutual respect
• Embodying CHANEL’s values and bringing them to life through everyday interactions

At Chanel

We are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.