Sales Chat Advisor (English speaking) – On-site – High Tech Industry - HE03

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A global technology services company in Barcelona is seeking a Sales Chat Advisor to engage with B2B customers through live chat and email. The ideal candidate should be proficient in English and have 1-3 years of customer service experience, especially in tech. The position offers a permanent full-time contract with an annual salary of €18,979 plus bonuses and benefits.

Servicios

Salary of €18,979 gross/year

Up to €3,000 gross/year bonus

Medical insurance of €516

Full paid training

Career development programs

Great location in Barcelona

Formación

• 1–3 years of customer service, inside sales, or chat support experience.
• Passion for technology and HP products.
• Good communication skills in written and spoken English.

Responsabilidades

• Engage with B2B customers via live chat and email.
• Demonstrate HP products via video call.
• Convert conversations into qualified leads and sales.
• Deliver excellent customer service.
• Log all interactions in CRM accurately.

Conocimientos

Proficiency in English

Customer service experience

Confidence in presenting products

CRM tool proficiency

Team player in dynamic environments

Herramientas

Microsoft Dynamics

Descripción del empleo

Job Title: Sales Chat Advisor (English speaking) – On-site – High Tech Industry - HE03

Overview

Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future, in over 70 countries. If you’re looking to grow and be inspired, as a Sales Chat Advisor in Barcelona (On-site), you will be part of our team powering the brands of the future in tech.

Your Qualifications

• Are proficient or bilingual in English.
• Have 1–3 years of customer service, inside sales, or chat support experience (especially in tech or electronics).
• Have a passion for or experience with technology and HP products.
• Communicate with clarity and empathy—written and spoken.
• Are confident working on camera and presenting products.
• Are skilled with CRM tools (Microsoft Dynamics preferred) and digital sales platforms.
• Are friendly, self-driven, positive, and comfortable working toward sales targets.
• Are a team player who thrives in dynamic environments.

What you will do

• Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend suitable HP products.
• Demonstrate HP products and features via video call.
• Convert inbound/outbound chat conversations into qualified leads and sales, helping to increase sales and market share.
• Identify upselling and cross-selling opportunities based on customer profiles.
• Deliver excellent customer service by answering queries efficiently and confidently.
• Maintain expert knowledge of HP’s offerings, market trends, and competitors.
• Manage CRM records accurately, logging all interactions and pipeline stages.
• Support marketing campaigns, scriptwriting, translations, and training material development.
• Assist with inventory reporting, merchandising, and occasional filming support, including possible after-hours tasks.
• Handle multiple conversations professionally in a fast-paced environment.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. We invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and you.

• Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
• Salary 18,979 euros gross/year + up to 3,000 euros gross/year in bonus + 516 euros medical insurance
• Great location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, language classes and specialized courses

Company and equal opportunity

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required)

Time Type: Full time

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