Sales Associate Fixed-Term

Richemont; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury goods company in Barcelona is seeking a sales-focused professional to enhance boutique performance and manage customer relationships. Ideal candidates should have proven sales experience and fluency in Spanish and English. Responsibilities include achieving sales goals, maintaining customer satisfaction, and adhering to brand standards. This role offers the chance to work in a dynamic environment with a focus on exceptional service.

Formación

• Proven sales experience required.
• Ability to detect customer needs.
• Fluency in Spanish and English.

Responsabilidades

• Maximize boutique performance by achieving sales targets.
• Advise clients and ensure their satisfaction.
• Manage customer complaints together with the ABM.

Conocimientos

Sales experience

Communication skills

Customer service orientation

Descripción del empleo

Main Purpose

• Maximize boutique performance by achieving sales targets and strategic objectives.
• Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
• Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
• Advise clients to guarantee high-quality service, following Montblanc's standards.
• Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
• Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

Key Responsibilities

• Sales Management
  • Manage product sales effectively.
  • Achieve set sales goals.
  • Handle the sales process according to the client type.
  • Advise clients and ensure their satisfaction.
  • Develop sales initiatives.
• Customer Relations
  • Ensure customer relations (agreements, service) according to Brand standards.
  • Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
  • Increase the customer database by providing all relevant information.
  • Track customer files.
  • Manage customer complaints together with the ABM.
• Brand Presentation
  • Maintain consistent adherence to brand presentation standards:
  • • Personal appearance and uniform.
    • Luxurious appearance of the Boutique and displayed products (windows and displays).
• Marketing Implementation
  • Respect and ensure the implementation of all marketing campaigns.
  • Actively participate in event organization.
• Boutique Operations
  • Ensure the Boutique's operation in the absence of colleagues.
  • Demonstrate versatility in cash register and warehouse tasks.
  • Ensure all sales are correctly processed in the computer system.
• Product Management
  • Participate in inventories.
  • Prevent potential losses.
  • Check merchandise reception.
  • Prepare merchandise shipments.
  • Transfer merchandise information.
• Information Management
  • Provide all necessary information to the store management to prepare reports.
  • Actively participate in team meetings.
  • Actively participate in training sessions.
  • Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

Job Requirements

• Basic Education:
  • Proven sales experience (required).
  • Commercial maturity.
• Specific Knowledge:
  • Knowledge of the product and the Brand.
• Professional Experience:
  • One year of experience in the type of sales to be performed.
  • Complementary training: Sales techniques.
• Other Skills:
  • Ability to impact and communicate with clients.
  • Service orientation - Ability to detect customer needs.
  • Sense of responsibility and initiative.
  • Excellent appearance and presentation.
• Languages:
  • Spanish (Fluent)
  • English (Fluent)