Sales Associate (30h Mandarin Speaker) - Las Rozas

TORY BURCH; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Exclusive sample sales

Descripción de la vacante

Tory Burch in Madrid is seeking a passionate retail associate to deliver exceptional client experiences and drive business with product knowledge, courtesy, and warmth across the boutique environment.

You will welcome guests, build lasting relationships, and act as a brand ambassador, showcasing Mandarin fluency and strong selling skills in a fast-paced setting, while upholding store policies, visual standards, and loss-prevention procedures.

Formación

• 1–3 years' experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Fluency in Mandarin Chinese (speaking and writing).

Responsabilidades

• Build and maintain customer relationships to drive sales.
• Convey Tory Burch brand philosophy to customers and team.
• Maintain in-store policies, product knowledge, and loss prevention practices.

Conocimientos

Customer service

Personal selling

Communication

Mandarin Chinese

Descripción del empleo

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it,

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.

This Role Is Tailor-Made For You because:

You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You're also resourceful and collaborative - a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. A sense of humor is a plus!

A Day In The Life

The typical day is... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.

Why You'll Want To Join Our Team

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.

To Land This Role

• One-to-three years' experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience, along with verbal and written communication skills
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
• Fluency in Mandarin Chinese - Speaking and Writing

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.