Sales Agent – German Speaker

Dice Partners; Madrid; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading iGaming company in Madrid is seeking a motivated Sales Agent for their German-speaking Acquisition team. The role focuses on converting leads into depositors through effective communication. Candidates must have native-level German and a strong command of English. The position offers growth opportunities and a competitive salary.

Servicios

Competitive salary

Dynamic, multilingual team

Growth opportunities

Supportive work environment

Formación

• Previous experience in sales, customer service, or call center environments preferred.
• Background in iGaming, Online Casino, Sportsbook, or Forex is a strong advantage.
• Understanding of CRM systems and lead conversion strategies advantageous.

Responsabilidades

• Engage with high-intent leads to convert them into first-time depositors.
• Meet or exceed individual KPIs and conversion targets.
• Record and manage all customer interactions in CRM.
• Contribute to a positive and team-oriented culture.

Conocimientos

Native-level German

High level of English

Strong communication skills

Negotiation skills

Customer engagement skills

Basic computer skills

Descripción del empleo

Job Title

Sales Agent – German Speaker (Acquisition – iGaming)

Location

Madrid, Spain

Department

Call Center – Acquisition

Reports to

Call Center Manager

Employment Type

Full-time

Job Summary

We are seeking a motivated and dynamic Sales Agent to join our German-speaking Acquisition team within our iGaming call center operations in Madrid. This role focuses on converting high-intent leads into first-time depositors through engaging communication and excellent customer service.

The ideal candidate will have native-level German, a high level of English, and strong interest or experience in sales, acquisition, or customer interaction within the iGaming, Casino, Sportsbook, or Forex industries.

Key Responsibilities

• Contact and engage with high-intent leads to convert them into first-time depositors.
• Follow approved acquisition scripts, call flows, and objection-handling techniques designed for German-speaking markets.
• Consistently meet or exceed individual KPIs and conversion targets.
• Accurately record and manage all customer interactions in the CRM system.
• Work closely with the team and other departments (CRM, Retention, Marketing) to align acquisition efforts.
• Participate in training sessions, team meetings, and coaching activities to continuously improve performance.
• Ensure compliance with internal policies and regulatory requirements during all interactions.
• Contribute to a positive, results-driven, and team-oriented culture.

Requirements

• Native-level German – Mandatory.
• High level of English (written and spoken) – Mandatory.
• Previous experience in sales, customer service, or call center environments – Preferred.
• Background in iGaming, Online Casino, Sportsbook, or Forex – Strong advantage.
• Understanding of CRM systems, call processes, and lead conversion strategies – Advantageous.
• Strong communication, negotiation, and customer engagement skills.
• Basic computer skills, including familiarity with standard office software and online communication tools.
• Based in Madrid.
• Target-driven mindset with the ability to thrive in a fast-paced environment.
• Team player with a proactive and professional attitude.

What We Offer

• Competitive salary.
• A dynamic, multilingual team in the heart of Madrid.
• Growth opportunities within a fast-expanding iGaming company.
• A supportive, results-oriented, and rewarding work environment.

Job Type: Full-time

Pay: 18,000.00€ - 25,000.00€ per year

Work Location: In person