Reykjavík Branch Operations Lead – Customer Experience

Indie Campers | LinkedIn; Madrid; Presencial; EUR 107.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight to Iceland covered by the 회사?

Career development opportunities

Competitive compensation package with

Free road trips across regions

Relocation support including travel

Descripción de la vacante

Indie Campers invites an experienced Branch Operations Manager to lead our Reykjavik depot, overseeing daily rental and servicing operations and driving exceptional customer experiences. You will be hands-on most of the time while guiding the team toward operational excellence and cost discipline.

Relocation support includes a flight to Iceland, with opportunities to advance within a fast-growing, international campervan company operating across Europe, North America, and Oceania.

Formación

• 7-10 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational mindset with the ability to step into daily depot activities whenever required.
• Proven leadership skills with experience managing and motivating teams.
• Excellent organisational skills and the ability to multitask and prioritise under pressure.
• Comfortable performing physical tasks during busy operational periods.
• Flexibility to work weekends, holidays, and extended shifts during peak seasons.
• Valid Category B Driving Licence.
• Norwegian language skills are a plus but not required.

Responsabilidades

• Own the end-to-end performance of the city depot across Rental and Servicing operations.
• Lead, supervise, and develop the local operational team, including shift planning, task allocation, and performance feedback.
• Be a culture setter and lead by example.
• Track daily KPIs and ensure Standard Operating Procedures (SOPs) are consistently followed.
• Monitor vehicle availability and proactively reduce downtime, including performing repairs when necessary.
• Manage depot costs, including consumables and rework prevention, while maintaining disciplined cost control.
• Oversee the preparation and presentation of RVs for sales appointments.
• Ensure operational excellence and continuously identify opportunities for improvement.
• Deliver an exceptional customer experience while maintaining high operational standards.

Conocimientos

Leadership

Operations management

Team development

KPI tracking

Customer focus

Descripción del empleo

Indie Campers invites an experienced Branch Operations Manager to lead our Reykjavik depot, overseeing daily rental and servicing operations and driving exceptional customer experiences. You will be hands-on most of the time while guiding the team toward operational excellence and cost discipline.

Relocation support includes a flight to Iceland, with opportunities to advance within a fast-growing, international campervan company operating across Europe, North America, and Oceania.