Retail Store Shop Manager

POP MART; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global entertainment company is seeking a confident Store Manager for their location in Madrid. Candidates should have 4-5 years of experience in retail or luxury fashion and be capable of leading high-performing teams to deliver excellent customer experiences. The role involves managing store operations, ensuring merchandising standards, and supporting team performance. Bilingual communication in Spanish and English is required.

Servicios

Structured bonus / commission scheme

Regular team social events

Formación

• At least 4-5 years of experience in similar roles.
• Knowledge of main trade KPIs and budget management.
• Excellent Spanish and English communication skills.

Responsabilidades

• Manage shop operations and sales objectives.
• Ensure merchandising standards are followed.
• Support area manager in daily activities.
• Monitor team performance and KPIs.

Conocimientos

Retail management

Team leadership

Customer experience

Budget management

Analytical skills

Fluent in Spanish

Fluent in English

Strong knowledge of Excel

Educación

Bachelor's or Master's degree

Descripción del empleo

Store Manager

Full time, permanent and on-site

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

POP MART is a fast-paced company with a young and multicultural team where you can expect to :

Gain valuable professional experience covering the entire retail life cycle

Receive structured customer service, retail operations, and product training

A structured bonus / commission scheme in line with the company’s and the individual’s performance

Regular team social events

We are seeking a confident and capable Store Manager to lead our stores in Barcelona. This position is well suited to an individual with proven experience in retail or luxury fashion, who takes pride in building high-performing teams and creating outstanding customer experiences.

In addition to managing one of our existing or upcoming stores or pop-up locations in Barcelona, you will demonstrate agility as part of the relief management team, stepping in to support other stores when required to ensure seamless operations across the network.

Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy.

Responsibilities

• 360° management of your shop.
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives.
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.
• Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies.
• Know and apply brand and seasonal visual merchandising standards.
• Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns).
• Act as a role model and promote effective communication within the sales team.
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results.
• Ensure the achievement of your department (budget and target achievement).
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services.
• Contribute to the broader success of the retail network by supporting other stores when needed, stepping in to guarantee continuity of management and alignment with company standards.

Citizenship or Work Permit is required.

Qualifications

At least 4-5 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury.

Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports.

Degree (bachelor's or master's degree) preferred.

Excellent knowledge of Spanish and English.

Strong knowledge of Excel.