Retail Banking Customer Experience Consultant (Digital-First)

santander; España; Presencial; EUR 32.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£500 flexible benefit allowance

8% discretionary performance-related 8

Descripción de la vacante

Santander is seeking a Customer Experience Consultant based at Croydon Branch, working 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice for customers, helping with transactions, technology in the banking hall, and calls to our contact centre.

You’ll listen to customer needs, present options with a digital-first focus, build meaningful relationships, and work with colleagues to meet day-to-day and long-term financial goals.

Formación

• Listening to, understanding and anticipating customers financial needs (Required)
• Presenting options and solutions across a range of products and services with a primary focus on digital first (Required)
• Answering customer calls into our contact centre (Required)
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)
• Helping us be a bank that's simple for colleagues and customers to deal with (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities, even if outside of business expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilidades

• Listening to, understanding and anticipating customers financial needs (Required)
• Presenting options and solutions across a range of products and services with a primary focus on digital first (Required)
• Answering customer calls into our contact centre (Required)
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)
• Helping us be a bank that's simple for colleagues and customers to deal with (Required)

Descripción del empleo

Santander is seeking a Customer Experience Consultant based at Croydon Branch, working 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice for customers, helping with transactions, technology in the banking hall, and calls to our contact centre.

You’ll listen to customer needs, present options with a digital-first focus, build meaningful relationships, and work with colleagues to meet day-to-day and long-term financial goals.