Restaurant Supervisor

Marriott Vacations; Son Antem; Presencial; EUR 21.000 - 30.000; Jornada completa

Descripción de la vacante

Marriott Vacations in Son Antem, Mallorca, Spain, is seeking a guest services associate to ensure staff work together to deliver outstanding service and meet guest needs.

You will inspect grooming, assist with opening and closing duties, support hiring and training, and uphold safety policies while warmly welcoming guests and promoting the resort experience.

Responsabilidades

• Ensure staff work as a team to deliver optimum service.
• Inspect grooming and attire of staff; rectify deficiencies.
• Complete opening and closing duties including supplies, cleaning and safety checks.
• Monitor dining rooms for seating, service, safety, and guest well-being.
• Assist management in hiring, training, scheduling, evaluating, counseling, and motivating staff; serve as role model.
• Follow all safety and security policies; report accidents and unsafe conditions; complete safety training.

Descripción del empleo

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

Inspect grooming and attire of staff, and rectify any deficiencies.

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

Inspect storage areas for organization, use of FIFO, and cleanliness.

Complete scheduled inventories and stock and requisition necessary supplies.

Monitor dining rooms for seating availability, service, safety, and well being of guests.

Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Complete appropriate safety training and certifications to perform work tasks.

Maintain awareness of undesirable persons on property premises.

Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Thank guests with genuine appreciation and provide a fond farewell.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

Speak to guests and co-workers using clear, appropriate and professional language.

Provide assistance to coworkers, ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Answer telephones using appropriate etiquette including answerin