Responsable De Tienda Graus

Dia; Villamayor de Gállego; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Employee discounts

Job summary

WhatJobs Direct is seeking an innovative Gerente de Tienda Online y Experiencia de Cliente to lead our e-commerce operations from a remote setting across Spain. You will oversee the entire online retail presence, ensuring a seamless customer journey from browsing to post-purchase support.

The role requires a strategic thinker with expertise in digital marketing, e-commerce platforms (Shopify/Magento/WooCommerce), and CRM systems to drive online sales growth and customer loyalty.

Qualifications

• Experience in e-commerce management and digital marketing.
• Proven track record in driving online sales.
• Strong CRM and analytics knowledge.
• Ability to work effectively in a fully remote Spanish context.
• Bachelor's degree in Marketing or related field preferred.

Responsibilities

• Develop and implement comprehensive e-commerce strategies to drive traffic, conversions, and revenue.
• Manage day-to-day operations of the online store, including product listings and inventory synchronization.
• Oversee customer service across email, chat, and social media.
• Analyze website performance and user behavior to identify improvements.
• Plan and execute digital marketing campaigns (SEO, SEM, social media, email).
• Collaborate with design and development teams to improve user experience.
• Manage online sales budget and forecast future performance.
• Ensure consistent branding and strong online merchandising.

Skills

Digital marketing

CRM systems

Leadership

Analytics

Remote work

Education

Bachelor's degree in Marketing or Business Administration

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

Our client, WhatJobs Direct, is seeking an innovative and experienced Gerente de Tienda Online y Experiencia de Cliente to spearhead our e-commerce operations. This is a fully remote position, offering the flexibility to work from anywhere within Spain. You will be responsible for overseeing the entire online retail presence, ensuring a seamless and engaging customer journey from browsing to post-purchase support. This role requires a strategic thinker with a strong understanding of digital marketing, e-commerce platforms, and customer relationship management (CRM) systems. You will play a pivotal role in driving online sales growth and enhancing customer loyalty for our brand across digital channels. This is an exciting opportunity to shape the future of our online retail strategy from the ground up, based in Zaragoza but with a global remote reach.

About the Role

Our client, WhatJobs Direct, is seeking an innovative and experienced Gerente de Tienda Online y Experiencia de Cliente to spearhead our e-commerce operations. This is a fully remote position, offering the flexibility to work from anywhere within Spain. You will be responsible for overseeing the entire online retail presence, ensuring a seamless and engaging customer journey from browsing to post-purchase support. This role requires a strategic thinker with a strong understanding of digital marketing, e-commerce platforms, and customer relationship management (CRM) systems. You will play a pivotal role in driving online sales growth and enhancing customer loyalty for our brand across digital channels. This is an exciting opportunity to shape the future of our online retail strategy from the ground up, based in Zaragoza but with a global remote reach.

Key Responsibilities

• Develop and implement comprehensive e-commerce strategies to drive traffic, conversions, and revenue.
• Manage the day-to-day operations of the online store, including product listings, content updates, and inventory synchronization.
• Oversee the customer service team and ensure exceptional support across all digital touchpoints (email, chat, social media).
• Analyze website performance metrics and customer behavior to identify areas for improvement and optimization.
• Plan and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to attract and retain customers.
• Collaborate with design and development teams to enhance user experience and website functionality.
• Manage the online sales budget and forecast future sales performance.
• Ensure brand consistency and maintain high standards of visual merchandising online.
• Monitor competitor activities and market trends to identify new opportunities.
• Manage relationships with third-party vendors and service providers.

Requirements

• Proven experience in e-commerce management, digital marketing, or a related field.
• Demonstrated success in driving online sales and improving customer satisfaction metrics.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent understanding of SEO, SEM, social media marketing, and email marketing best practices.
• Exceptional leadership, communication, and project management skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• A Bachelor's degree in Marketing, Business Administration, or a related field is preferred.
• Familiarity with web analytics tools (e.g., Google Analytics).

Benefits

This position offers a competitive salary, performance-based bonuses, and the significant benefit of working entirely remotely, providing unparalleled work-life balance. You will have access to continuous professional development opportunities, including online courses and industry conferences. Additionally, you will receive employee discounts on our products and the chance to be a key player in shaping our digital future. We provide all necessary tools and software to succeed in this remote role. Join our dynamic and forward-thinking team and make a significant impact on our online retail success from Zaragoza or wherever you may be based.